Inside Customer Service
MARCH 14, 2024
I bet I can diagnose your learning style with three questions. Where do you sit when you attend an in-person meeting? What do your eyes do when you're explaining something? How do you take notes in a training class? It was a fun trick I discovered as a new trainer. I usually got it right to the mild amusement of my learners. Years later, I was chastened to learn my hocus-pocus wasn't real.
The DiJulius Group
MARCH 14, 2024
AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into. Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group.
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Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.
Beyond Philosophy
MARCH 14, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The Squawk Point
MARCH 14, 2024
A Broken System Waldsterben is a nasty word. It is a German noun that means “death of the forest.” Trees have been dying across swathes of Germany and central Europe since the 1970s. Leaves and needles fall, and the bark drops off, leaving great tracts of tall, dead stumps. It is a dismal sight and has been cited as a reason why Germany is one of the most environmentally conscious countries in the world.
Customer Think
MARCH 14, 2024
Solution Erases Long Phone Holds for Patients, Supports Overwhelmed Medical Front Desk Workers and Improves Patient Access to Physicians
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Doing CX Right
MARCH 14, 2024
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello. The post The Heartbeat of Connection: Lessons from a Simple Hello appeared first on Doing CX Right.
Zendesk
MARCH 14, 2024
This new forecast enhancement offers options that will increase your forecast’s accuracy and allow you to tailor it specifically to the most useful channels. That’s right; we are talking about allowing you to set specific parameters based on the channel you are forecasting rather than one-size-fits-all parameters for all channels. Here’s a breakdown of what you now have to use per channel: Email: Occupancy Average handle time First response time and its target percentage Shrink
SurveySensum
MARCH 14, 2024
Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. So, ask yourself this question – are you paying enough attention to them? Keeping them satisfied and engaged? If not, then you are missing out on A LOT! After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.
Zendesk
MARCH 14, 2024
Accuracy for our forecast is paramount when we are planning our schedules and staffing needs, which is why outliers in past volume data can be a serious pain. If your business changes, causing a massive shift in volume, your forecast will likely be skewed depending on the previous data being considered. This is why you can now define which data Zendesk WFM uses when generating the forecast.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
SugarCRM
MARCH 14, 2024
With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Should you pick the mainstream one that is most widely known? Or go with a smaller platform that might be more tailored to your specific business objectives? As you dive into the process, it’s natural to wonder what exactly you should focus on.
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