Futurelab
APRIL 3, 2025
If asked to think about a colour and a tool, the majority of people will say Red hammer. I have by now seen a hundred posts showing me how great picture making with AI is. A dozen Look, ma, no Photoshop posts. I am actually very happy for all the people who finally have an opportunity for creative expression. Go boldly, my artistically inclined but practically unskilled friends.
The DiJulius Group
APRIL 3, 2025
summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture and improving customer experience. He emphasizes the importance of encouraging outspoken employees, differentiating between divine discontent and negative attitudes, and the necessity of effective employee engagement surveys.
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Futurelab
APRIL 3, 2025
#NoBullshitCX Are consumer insights relevant for a B2B company? Sometimes we are inspired by examples of big companies such as Apple or Mercedes. But you don’t have to be big to understand what good CX is. A great example comes from the city market of Fargo, Portugal, where you can see portraits of people who produce and sell food (and other things you can buy there) hanging on the walls.
CommBox
APRIL 3, 2025
WhatsApp Referrals gives you complete visibility into which Facebook ads drive customer conversations by tracking when users click from your ads to WhatsApp Business. This direct attribution helps you measure ad performance based on actual conversations, optimize campaigns, and maximize advertising ROI. Find Your Best-Performing Ads: From Click to Conversation For years, marketers have struggled with a critical blind spot: what happens after a customer clicks from a Facebook ad to WhatsApp?
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
PeopleMetrics
APRIL 3, 2025
This lesson has stood the test of time: if your people already live in a systemlike Salesforce, HubSpot, or Dynamicsmeet them there. Thats as true in 2025 as it was in 2017 when I first wrote Listen or Die. The twist? CRM + VoC integration has gotten a whole lot easier (and smarter) with AI. The principle hasnt changed: make it easy, and theyll use it.
Intercom
APRIL 3, 2025
In the high-stakes world of gaming, support teams face a unique set of challenges. With global player bases across all time zones, dramatic volume spikes during tournaments and launches, and the expectation for instant, personalized assistance, traditional support models simply can’t keep up. For too long, gaming operators have been forced to choose between three competing priorities: Speed: Providing fast responses to keep players in the game.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
InteractionMetrics
APRIL 3, 2025
We’ve just updated our blog on How to Choose A Net Promoter Company with even more insights and detailed breakdowns! It now contains tons of useful new information, including: The biggest mistakes companies make with NPS (and how to avoid them) What scientific rigor really means when it comes to collecting feedback Why open-ended responses are the key to improving your score And much more!
Lightico
APRIL 3, 2025
The landscape of U.S. employment verification is undergoing significant change with recent actions by the Trump administration intensifying scrutiny on U.S. employment verification processes. In January 2025, President Trump issued Executive Order 14159, titled “Protecting The American People Against Invasion,” which directs the Department of Homeland Security to enforce immigration laws more stringently, including ensuring compliance with alien registration requirements.
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