eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges.

AI 221

AI CX Sentiment Analysis Net Promoter Score 221

Callminer

DECEMBER 17, 2024

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer journey mapping and analytics is important.

Customer Journey Map 182

Customer Journey Map Touchpoint 182

Zonka Feedback

DECEMBER 17, 2024

Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.

Healthcare 59

Healthcare Compliance 59

Experience Investigators

DECEMBER 17, 2024

What if you could transform your customer experience strategy to drive tangible business results, like increased revenue and reduced expenses? In this milestone 99th episode of the Experience Action Podcast, we wrap up the year by reflecting on the successes and lessons learned in customer experience. Together, we’ll explore five critical questions that will help you evaluate your priorities and achievements this past year.

Customer Feedback 52

Customer Feedback CX Customer Experience 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Zonka Feedback

DECEMBER 17, 2024

Improve your CAPA process and streamline quality management with actionable strategies that ensure compliance, improve efficiency and boost patient safety.

Healthcare 52

Healthcare Compliance 52

Help Scout

DECEMBER 17, 2024

Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.

AI 45

AI 45

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year. This achievement reflects our commitment to exceptional customer service – a value we’ve shared with partners like you for over a decade.

Innovation 52

Innovation AI Compliance Engineering 52