TeamSupport

NOVEMBER 30, 2023

Your company’s reputation depends on excellent customer support. Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction. Case management continues to play a critical role in preserving customer relationships while also feeding the product development process.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

CX Network

NOVEMBER 30, 2023

From machine customers to the changing role of the product manager, CX is set for six big changes in 2024

CX 105

CX 105

Customer Think

NOVEMBER 30, 2023

Introduction In the dynamic landscape of modern business, the critical role of customer experience (CX) stands as a linchpin for sustainable success. As markets become increasingly saturated, customer expectations soar, making exceptional CX not just a differentiator but a business imperative.

Customer Experience 96

Customer Experience Touchpoint CX Customer Expectations 96

Hodusoft

NOVEMBER 30, 2023

A Guide to Call Abandonment Rate in Call Centers and Its Significance Are you dealing with high call abandonment rates? Providing exceptional customer service is crucial in today’s call center environment, but what if your customers disconnect even before reaching an agent? In general, as per the industry standard, a call center abandonment rate is between 5% and 8%.

Customer Satisfaction 59

Customer Satisfaction Technology Technology Actionable Insights 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

NOVEMBER 30, 2023

In the fast-paced world of business, time is money. Any downtime due to IT issues can lead to lost productivity, frustrated employees, and unhappy customers. That’s why it’s essential to have strategies in place to prevent these technical hiccups.

Customer Service 64

Customer Service Technology Technology 64

Zendesk

NOVEMBER 30, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Zoom Phone for Zendesk Zoom Phone for Zendesk (Support) enhances your Zendesk experience and streamlines your workflows. Zoom is the leader in modern enterprise video communications–with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

AI 52

AI CRM Start-ups Engineering 52

Zonka Feedback

NOVEMBER 30, 2023

Once your event is over, you might have some questions in your mind like "How well did it go?", "What did attendees like?", "What didn’t interest them?", "What about event sponsors, will they be likely to support the next event?", and many more questions. Getting inside the heads of your attendees and other stakeholders is a hard nut to crack. The best way to know your attendees’ unbiased feedback is to ask them directly.

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SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers. It’s the secret sauce for success in the cutthroat fintech market – happy customers, happy business!

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

DMG Consulting

NOVEMBER 30, 2023

AI + IA = Great CX By Donna Fluss View this article on the publisher’s website. When it comes to contact center systems and applications, no topic is generating more buzz and excitement than artificial intelligence. Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics.

AI 48

AI CX Contact Center Artificial Intelligence 48

Customer Think

NOVEMBER 30, 2023

In the relentless pursuit of business excellence, time is your currency. Did you know that 20% of small businesses fail within their first two years due to inadequate time management? That’s a hefty price to pay for overlooked minutes.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

MyCustomer Experience

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the.

Legal 52

Legal Finance Customer Experience 52

Customer Think

NOVEMBER 30, 2023

This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first three steps are 1.

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CX Network

NOVEMBER 30, 2023

We look at ChatGPT’s impact on CX over the last 12 months

Customer Experience 64

Customer Experience CX 64

Customer Think

NOVEMBER 30, 2023

Are you wondering how often you need to update your website content? Well, there is no direct answer to this question. You might have to update your content on a weekly, monthly, quarterly, or yearly basis. This will depend on various factors like the type of content you publish, your industry, and your audience.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

BeyondPhilosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the easy stuff and hasn’t had the breakthrough effect they hoped to get. I wasn’t surprised by this problem, and I will explain why in this issue. It is critical to mention that my client has done an excellent job prioritizing.

Legal 52

Legal Finance Net Promoter Score NPS 52

Intercom

NOVEMBER 30, 2023

The invention of the telephone revolutionized the way businesses interacted with their customers. With Intercom Phone , we want to take it even further. We’ve come a long way from the days of clunky desktop computers and electronic hobbyists. With each season, laptops get thinner and phones get smarter. But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business.

Start-ups 89

Start-ups Technology Technology Gaming 89

Customer Think

NOVEMBER 30, 2023

Customer experience is the primary driver of brand perception, and the digital realm is no exception. User expectations for excellent and efficient digital journeys are higher than ever, and can even trump brand loyalty. Four in 10 U.S.

Customer Experience 64

Customer Experience 64