Customer Think
FEBRUARY 18, 2024
At its core, a data warehouse is a centralized repository that stores data from multiple sources in a structured format, enabling organizations to perform complex analytics and generate insights. Unlike traditional databases, which are optimized for transactional processing, data warehouses focus on analytical processing, facilitating strategic decision-making based on historical and real-time data.
Logicalware
FEBRUARY 18, 2024
The Royal Borough of Kingston Council , serving the vast community of Kingston Upon Thames in Greater London, stands as a pivotal local authority among the 32 borough councils in the United Kingdom’s capital city. Proudly acting as the initial and concluding touchpoint for their 129,000 citizens, the council manages an array of enquiries, ranging from bin collections and birth registrations to marriage notifications, council tax queries and more.
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Customer Think
FEBRUARY 18, 2024
You may have heard that partnerships can supercharge B2B organizations’ revenue and growth, but how do you begin? And how do you do it well, ensuring the time and resources you’ve invested into these relationships isn’t squandered?
Customer Think
FEBRUARY 18, 2024
For a lot of people around the world, today is a day that marks the celebration of love and lovers. The origin of the festivities are not clear though. You can find a lot more about the potential origin story of the day here or here.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Think
FEBRUARY 18, 2024
One of the core objectives of all leading businesses is ensuring customer satisfaction. However, no matter how hard you try, keeping all customers happy is just not possible. This is the reason why businesses often acknowledge complaints from their customers regarding the solutions they offer.
Customer Think
FEBRUARY 18, 2024
In this 2:56 video, Steven Rosen and Colleen Stanley discuss the need for sales managers to go beyond setting sales goals and to define learning goals for their teams. They share how organizations can align learning goals with sales goals and invest in training and resources to support their salespeople.
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