Mon.Nov 04, 2024

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The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard

Adrian Swinscoe

Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the […] The post The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard first appeared on Adrian Swinscoe.

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Product News – October 2024

Lumoa

content Lumoa Product News for October 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate EX! We spoke recently about how Netigate CX can help you capture the entire feedback lifecycle, and now we can do the same for your Employee Experience data: Automated Survey creation and distribution Report and analysis on Employee

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Understanding Non Response Bias: Cause, Impact & How To Prevent It

SurveySensum

You put in a lot of effort in creating an engaging survey. All with the right questions, launch it at the right time, through the right channels. Yet the response rate you get is lower than anticipated. Why is that? The reason is non-response bias. It occurs when respondents are unwilling or unable to respond to your surveys, creating a gap between anticipated responses and reality.

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Unlocking Insights: How to Analyze Customer Feedback Effectively

Help Scout

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

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Response Time: Vol. 38

Intercom

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