Help Scout

APRIL 18, 2025

A solid technical implementation is necessary for security, but tools alone do not make a good security program. Learn how we take a people-first approach to security to keep data safe at Help Scout.

59

59

Provide Support

APRIL 18, 2025

Real-time translation in chats helps to increase sales, win new customers globally and save costs on multiligual customer service.

Sales 52

Sales Customer Service 52

PeopleMetrics

APRIL 18, 2025

Over the past three months, Ive written 44 blog posts. Each one revisited a lesson from my book Listen or Die but this time through the lens of AI. When I wrote Listen or Die back in 2017, AI was on my radar when it came to VoC, but it felt out there. Fast forward to today and AI is everywhere. AI isnt just changing VoC its transforming it. Its impacting how we collect feedback, how we analyze it, how we close the loop, and soon how every VoC user interacts with their platform every single day

AI 62

AI VOC Close the Loop Machine Learning 62

Futurelab

APRIL 18, 2025

#NoBullshitCX 5 times a joke from a brand led to a great customer insights. I usually write about our own client stories, but this time I got inspired by the April Fools jokes going around. So here are my top 5 times brands did something funny – but then it turned out to be useful customer insight: 1 In 2021, LEGO teased an AI tool that could help you locate the exact brick you need from your collection.

AI 130

AI Innovation 130

Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage

This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.

AI

Execs In The Know

APRIL 18, 2025

The future of customer experience (CX) isnt arriving in sweeping, futuristic waves. Its showing up in the quiet moments where strategy, empathy, and infrastructure either align or fracture. We explore those pressure points in the April issue of CX Insight magazine. This quarterly edition unpacks why modernization is no longer optional, how automation, when overdone, can chip away at loyalty, and what it looks like to design for trust in an era defined by privacy scrutiny.

CX 52

CX ML Machine Learning Compliance 52

SurveySensum

APRIL 18, 2025

Microsoft Forms worksuntil it doesnt. Its a good tool for basic surveys and quizzes, but the moment you need advanced customization, deeper analytics, or seamless integrations, things start to fall apart. And if you’re not deep in the Microsoft ecosystem, the limitations feel even sharper. What do you look for then? A better, more flexible survey tool.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52