Futurelab

DECEMBER 27, 2024

NoBullshitCX #20yearsFuturelab Be there when it matters. During a Blue Screen Day this summer, I was travelling with my family. In the middle of total chaos, for several days, Lufthansa managed to implement all changes and provide us with required care and compensation. I was already a satisfied customer, but this made me fiercely loyal. They were there for me when it mattered.

Customer Expectations 130

Customer Expectations 130

SurveySensum

DECEMBER 27, 2024

Acquiring new customers is essential for growth, but retaining your existing ones is not only more cost-effective – its a proven way to boost profits. In fact, by increasing the customer retention rate by 5% , businesses find that they can grow their profits anywhere between 25-95%. The financial benefits that come from improving customer satisfaction and retention are certainly evident.

Technology 52

Technology Technology Artificial Intelligence CX 52

Zonka Feedback

DECEMBER 27, 2024

Did you know that over 1,443 hospitals in India have earned NABH accreditation? This isnt just a certificate on the wall its a promise to patients that theyll receive safe, high-quality care every time they visit.

Compliance 52

Compliance Hospitality Hospitality 52

C3Centricity

DECEMBER 27, 2024

Modern consumers are no longer satisfied with generic experiences. They expect brands to know their preferences, anticipate their needs, and deliver tailored solutions that feel relevant and meaningful. Hyper-personalisationa strategy that uses advanced analytics, real-time data, and artificial intelligence (AI)is enabling companies to meet these expectations.

Artificial Intelligence 62

Artificial Intelligence AI Customer Loyalty Sales 62

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Zonka Feedback

DECEMBER 27, 2024

Did you know that over 1,443 hospitals in India have earned NABH accreditation? This isnt just a certificate on the wall its a promise to patients that theyll receive safe, high-quality care every time they visit.

Compliance 52

Compliance Hospitality Hospitality 52