Adrian Swinscoe

DECEMBER 3, 2024

Every December for the last five years, I’ve compiled a set of predictions about what is likely to happen in the customer experience space in the […] The post Cutting through the noise to get to the reality of customer service AI first appeared on Adrian Swinscoe.

AI 147

AI Customer Service Customer Experience Artificial Intelligence 147

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike.

CX 59

CX Artificial Intelligence Outlook AI 59

RateMyService

DECEMBER 3, 2024

Suppression lists are designed to streamline customer communications while ensuring compliance with data privacy regulations Suppression lists enable you to maintain a central record of contacts who should no longer receive communications due to opt-out preferences. Using this feature automatically excludes these contacts from survey outreach. How it works: Create a suppression list: Click the orange ‘Create suppression list’ button to get started and upload your contact list.

Compliance 52

Compliance Customer Survey Customer Experience 52

Zonka Feedback

DECEMBER 3, 2024

Master patient journey mapping to enhance healthcare services and patient satisfaction. Learn practical strategies in our essential guide. Read now!

Healthcare 52

Healthcare 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

Lightico

DECEMBER 3, 2024

Picture this: Enterprises spend nearly $2 trillion annually on digital transformation , yet 70% of these initiatives fail to deliver on their promises. Why? The big challenge IT and development teams face is continuous innovation. A phenomenon known as digital paralysis. like the popularized “ Analysis Paralysis ,” Large enterprises, burdened by legacy systems and complex processes, find themselves inundated with 100’s of backlogged business requests and processes, trapped in

Compliance 52

Compliance Innovation Legal Customer Expectations 52

Experience Investigators

DECEMBER 3, 2024

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. However, the episode also offers a reality check for smaller businesses considering AI adoption.

CX 52

CX Social Media AI Retail 52