Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for. After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback!

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

JANUARY 24, 2024

Most departments in contact centers do not have flexibility because of the nature of customer service. The post How can contact centers reduce shrinkage? appeared first on DMG Consulting.

Contact Center 62

Contact Center Customer Service 62

The DiJulius Group

JANUARY 24, 2024

When sales guru Morné Smit sits down to chat, you know it’s time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that’s precisely what we get into in this episode. On this episode of The Customer Service Revolution, with Morné at the helm, Read Full Article The post 140: How to Build a World-Class Sales Team appeared first on The DiJulius Group.

Sales 64

Sales Customer Service 64

Zendesk

JANUARY 24, 2024

What is an onboarding process? An employee onboarding process refers to the steps that integrate new employees into an organization. It is a comprehensive and strategic approach to introducing new hires into the company culture, helping them acclimate to their new roles and providing them with the necessary information to succeed. Dealing with high employee turnover rates brings several challenges to a business.

Compliance 59

Compliance Start-ups Legal Construction 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Help Scout

JANUARY 24, 2024

Explore the use of AI in ecommerce, understand future trends, and learn how to successfully leverage artificial intelligence to enhance your online business.

AI 62

AI Artificial Intelligence 62

Zonka Feedback

JANUARY 24, 2024

Net Promoter Score® (NPS®) is one of the top customer satisfaction metrics that help you understand your business through the eyes of the customers. NPS survey is a simple, yet effective survey that helps to measure customer loyalty by asking the customers about their probability of recommending a business to others.

NPS 52

NPS Net Promoter Score Customer Loyalty Customer Satisfaction 52

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys.

Sales 52

Sales Customer Feedback Start-ups CX 52

CX Network

JANUARY 24, 2024

British supermarket Waitrose is using AI to drive personalization and improve the online shopping experience - CX Network

AI 57

AI CX 57