Callminer
APRIL 7, 2025
CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancements and more made for a busy quarter of innovation.
SurveySensum
APRIL 7, 2025
Is SurveyMonkeys pricing a right match for your business needs and budget? Lets find out! What Is SurveyMonkey? Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy.
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Intercom
APRIL 7, 2025
You satisfy your customers, but can you satisfy our curiosity? With Lauren Gilbert, Senior Customer Happiness Manager at Memberful. Please tell us a little bit about your company and what you do there. I am the Senior Customer Happiness Manager at Memberful. We help independent publishers, educators, and creators sell memberships to their audience and build sustainable businesses.
Smart Customer Service
APRIL 7, 2025
Contact center interactions are getting clearer with new technologies.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Smart Customer Service
APRIL 7, 2025
Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds.
Smart Customer Service
APRIL 7, 2025
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Smart Customer Service
APRIL 7, 2025
Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business.
Smart Customer Service
APRIL 7, 2025
JOBehaviors offers pre-hiring assessments for contact center agents.
Smart Customer Service
APRIL 7, 2025
Verified Market Research expects 38.5 percent CAGR for AI agents through 2032.
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