Adrian Swinscoe

FEBRUARY 5, 2025

Todays podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention [] The post The natural home of the contact center is under the CMO Interview with Alex Levin of Regal.io first appeared on Adrian Swinscoe.

Contact Center 147

Contact Center Customer Retention Sales Artificial Intelligence 147

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels. With integrated features like AI tools, real-time analytics, and SMS capabilities, HoduCC helps businesses streamline operations and enhance customer engagement.

Contact Center 52

Contact Center Healthcare Omnichannel Business Growth 52

CX Network

FEBRUARY 5, 2025

Consumer expectations are increasingly formed by interactions beyond your industry, which means being an industry leader is no longer enough

Customer Experience 64

Customer Experience 64

The Success League

FEBRUARY 5, 2025

Are you ready to lead? Our Leading as a Director training program is designed for managers who are seeking to move into a director role in the future, or first-time directors who don't have prior experience with things like leading other leaders, understanding financial reports, or collaborating cross-functionally. Learn to Lead Leaders - Elevate your leadership abilities by mastering how to guide and inspire your team of leaders.

Customer Satisfaction 52

Customer Satisfaction Sales 52

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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InteractionMetrics

FEBRUARY 5, 2025

Great news: We just updated our blog article on Net Promoter Score to include tons of new information! What used to be an article focusing on the pros and cons of Net Promoter Score is now a comprehensive guide to NPS. In the updated article, you’ll learn… How to calculate Net Promoter Score Best practices when collecting NPS data How to improve a low NPS And much, much more.

Net Promoter Score 52

Net Promoter Score NPS 52

The Success League

FEBRUARY 5, 2025

By Kristen Hayer I dont want to dive too deep into politics in this article. I realize that there are people reading this on both sides of the US divide right now. I will say that I have never before written to my Senators and Representatives as much as I have in the past 2 weeks. I feel as if Im a little kid saying, Hey, hey, hey, hey there. What are you doing?

CX 52

CX Social Media Education Sales 52