Customer Service Life
DECEMBER 4, 2023
Image by Gerd Altmann from Pixabay Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do. Whether it’s on Facebook, X (formerly Twitter), YouTube, Instagram, or some other public forum, a good public rant is almost sure to get the attention of everyone in the company.
Customer Think
DECEMBER 4, 2023
We all know empirically, the truth and power of words in life. A quick Google search will reveal dozens of blogs, companies, and social media posts espousing the benefits of positive affirmations, and the power of positive and encouraging words.
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DMG Consulting
DECEMBER 4, 2023
The future of contact centers There are questions about what will happen to the contact center in 5-10 years. The post The future of contact centers appeared first on DMG Consulting.
Customer Think
DECEMBER 4, 2023
At the end of each year, I like to take some time to think about what I believe will be the most significant Customer Experience trends in the coming months.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Intercom
DECEMBER 4, 2023
You satisfy your customers, but can you satisfy our curiosity? With Will Yates, Co-founder of ttagz. Please tell us a little bit about your company and what you do there. I’m the co-founder of ttagz, a user-generated content (UGC) tool for brands looking to create an authentic tone of voice and build community around authentic content. Which celebrity would be really great at your job, and why?
CX Network
DECEMBER 4, 2023
Cutting-edge innovation and technology will create distinct new opportunities for brands in the APAC region
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Network
DECEMBER 4, 2023
CX practitioners from Pandora, Lenovo and Arvest Bank share their key tips on how to master omnichannel
Customer Think
DECEMBER 4, 2023
The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges a leader must navigate. At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked.
SurveySensum
DECEMBER 4, 2023
Have you ever felt lost in a heap of survey responses, wondering how to make them work for your business? Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Well, you are not alone! Many businesses gather feedback but need help figuring out what to do next. The result? Customers start to feel like their opinions don’t matter, and when they don’t see any changes, they quietly leave.
Customer Think
DECEMBER 4, 2023
Using email to book new meetings sounds awesome. Unfortunately, it isn’t because it simply does not work effectively. In our house we seem to have the ability to make a lot of trash.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
DMG Consulting
DECEMBER 4, 2023
AI Should Revolutionize Customer Experience 2023 was a tumultuous year for many businesses. Economies faced tough and confusing times, employment rates were up and down, while consumer and employee expectations continued to rise. At the same time, generative artificial intelligence (AI) captured the world’s attention, the cloud kept growing, technology improved, and companies made real efforts to enhance the customer experience (CX) and, to a lesser degree, the employee experience (EX).
Customer Think
DECEMBER 4, 2023
This post is the fifth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first four steps are 1.
Customer Think
DECEMBER 4, 2023
Businesses in the software development industry often have to deal with the decision of whether to invest in custom software or choose readymade software solutions that fulfil their specific demands. Both approaches have advantages and disadvantages and the choice is determined by a variety of factors such as budget, requirements, timeframe and long-term goals.
Customer Think
DECEMBER 4, 2023
I originally wrote today’s post for SurveyMonkey. A modified version appeared on their site on August 14, 2023. It’s hard to believe that executives still need to be convinced that they should be listening to the voice of the customer and making decisions based on customers’ needs, not their own.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Customer Think
DECEMBER 4, 2023
A recent Ipsos survey revealed that American consumers want generative AI to enhance their online shopping experience. With the proliferation of e-commerce and the growing use of technology in everyday life, many consumers recognize that obtaining accurate product information and personalized shopping assistance to make informed purchasing decisions is possible with AI-enhanced customer solutions.
Customer Think
DECEMBER 4, 2023
Podcast Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance.
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