Inside Customer Service

NOVEMBER 14, 2024

This plan will help you train employees who serve customers over the phone. It guides you through the Phone-Based Customer Service course on LinkedIn Learning. Make sure your team has access to LinkedIn Learning before you begin. Phone-Based Customer Service focuses on essential phone skills: Building rapport Exceeding expectations Solving problems The course is ideal for anyone who serves customers over the phone.

Customer Service 193

Customer Service Start-ups Contact Center 193

CX Network

NOVEMBER 14, 2024

From VR wearables to avatars, immersive experiences have slowly crept into consumer consciousness. Will 2025 be the year they take off in CX?

CX 100

CX 100

Hodusoft

NOVEMBER 14, 2024

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list.

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Help Scout

NOVEMBER 14, 2024

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

Customer Satisfaction 59

Customer Satisfaction 59

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

The DiJulius Group

NOVEMBER 14, 2024

Turning Your Contact Center into a Relationship Center Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it. Read Full Article The post 179: Turning Your Contact Center into a Relationship Center appeared first on The DiJulius Group.

Contact Center 52

Contact Center Customer Relationship 52

Intercom

NOVEMBER 14, 2024

AI is kind of a big deal, we can all agree. But how revolutionary is it, really? Discussions about AI often lie in the extremes – from utopian promises to doomsday scenarios. But let’s face it: we’re famously terrible at predicting the future, and there are plenty of pressing questions to tackle in the present. At our inaugural AI customer service summit, Pioneer , we invited the renowned tech analyst Benedict Evans to separate the signal from the noise. “Where do our predictive patterns f

AI 52

AI Technology Technology E-commerce 52