Thu.Nov 14, 2024

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HoduCC’s Predictive Dialer Carves a Place on Software Advice’s FrontRunner 2024 List

Hodusoft

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list.

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179: Turning Your Contact Center into a Relationship Center

The DiJulius Group

Turning Your Contact Center into a Relationship Center Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it. Read Full Article The post 179: Turning Your Contact Center into a Relationship Center appeared first on The DiJulius Group.

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Will 2025 be the year for immersive CX?

CX Network

From VR wearables to avatars, immersive experiences have slowly crept into consumer consciousness. Will 2025 be the year they take off in CX?

CX 107
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Ticket Handling: Best Practices for Better Support

Help Scout

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

Gainsight

Every year at Pulse Europe , we recognize European industry leaders who have made significant contributions to the field of customer success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, put your hands together for this year’s Pulse Europe GameChanger Award Winners! [Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriv

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Training Plan for Phone-Based Customer Service

Inside Customer Service

This plan will help you train employees who serve customers over the phone. It guides you through the Phone-Based Customer Service course on LinkedIn Learning. Make sure your team has access to LinkedIn Learning before you begin. Phone-Based Customer Service focuses on essential phone skills: Building rapport Exceeding expectations Solving problems The course is ideal for anyone who serves customers over the phone.