Customer Think
JUNE 15, 2024
For tech leaders whose job is to manage customer data infrastructure, I have good news: lakehouse architecture will make things so much easier. I know from talking with brands that putting customer data to work has often meant inefficiencies in cost and effort.
CallCare
JUNE 15, 2024
Lead generation is the lifeblood of any business, driving growth and revenue. One increasingly popular tool for generating high-quality leads is live chat. By engaging visitors in real-time, live chat can capture interest and provide immediate support, making it an invaluable part of any lead generation strategy. This article delves into the key techniques for using live chat to attract, qualify, and nurture leads, ensuring a steady stream of potential customers. 1.
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Customer Think
JUNE 15, 2024
Customer feedback paves the way for you to ensure continuous improvement and establish lasting relationships with your customers. It enables you to consistently refine the solutions you offer and stand out from other players in your respective industry.
Customer Think
JUNE 15, 2024
In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the importance of emotional intelligence, particularly in building resilience within sales teams. They examine how resilience can be developed, focusing on emotional triggers, regulation, and the critical role of optimism in improving sales performance.
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Customer Think
JUNE 15, 2024
Zoho’s annual main customer event Zoholics took place in Austin, TX last week. The company presented updates to products and strategy and gave partners the opportunity to present themselves on a big show floor.
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