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Imagine securing a new client who seems like the perfect fit for your product or service. The contract is signed, the initial transaction is completed, and everything appears promising. But as weeks turn into months, the client’s engagement dwindles. They barely use the product, seldom reach out for support, and renewal seems unlikely. What went […] The post From Transactions to Relationships: Unleashing Customer Potential with AX appeared first on Customer-centric Growth by Lincoln
In today’s competitive market, exceptional customer service is crucial for success. Effective customer support resolves issues while enhancing customer loyalty, driving repeat business, and setting your brand apart. Selecting the right support channel can significantly impact customer satisfaction and operational efficiency. This article compares and contrasts the two primary support channels dominating the customer service industry: live chat and phone support.
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