Beyond Philosophy

AUGUST 23, 2024

In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it’s time to part ways with a customer: Rule #1: Fire customers if they cost too much.

Customer Relationship 78

Customer Relationship CX 78

Customer Think

AUGUST 23, 2024

A major goal of any digital transformation is to digitize or improve digitized processes to speed information flows. Gen AI has the potential to do so significantly. However, the generative AI hype continues full-on in the marketplace and new vendors enter seemingly by the minute.

AI 69

AI Technology Technology 69

Zonka Feedback

AUGUST 23, 2024

In the world of sci-fi movies, AI often takes center stage as the ultimate futuristic tool—think of Iron Man’s JARVIS anticipating every need or Her’s Samantha crafting conversations so personal, they blur the line between human and machine.

Business Growth 52

Business Growth AI Customer Experience Artificial Intelligence 52

Customer Think

AUGUST 23, 2024

If you have a business, you have customers – otherwise, you won’t stay in business very long. And if you have customers, they will inevitably need support. And that costs money. This leads some businesses to think of customer support as a necessary evil, something you’d rather not have to deal with but can’t avoid.

Contact Center 59

Contact Center Sales 59

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

SurveySensum

AUGUST 23, 2024

18.8% of users in the U.S. and the U.K. agreed that there was a visible increase in usage of QR codes since the onset of COVID-19 So why not leverage the QR code for survey designs ? In this fast-paced digital world, businesses are turning more and more to QR code surveys as they provide a quick, interactive, and mobile-friendly way to gather actionable insights.

Actionable Insights 52

Actionable Insights Retail Hospitality Hospitality 52

Customer Think

AUGUST 23, 2024

First published by Inc42 on May 31, 2024 In the fast-paced world of startups, success hinges on more than just a groundbreaking idea or a talented team. It requires a deep understanding of the target audience and their needs.

59

59

Customer Think

AUGUST 23, 2024

Accelerating Customer Acquisition through Customer Experience Transformation Most CMO’s and C-Suite members expect that a good customer experience will help their customer acquisition efforts – but few companies can forecast the impact so that the CX efforts can be analytically compared to traditional sales or marketing improvement efforts.

Customer Acquisition 52

Customer Acquisition CX Sales Customer Experience 52

Customer Think

AUGUST 23, 2024

The Golden Rule is an age-old philosophy that admonishes us to treat others the way we would want to be treated. It’s universal enough to be an object lesson for kindergartners, a guiding principle for ethical dealings, and the basis for living a moral life.

Customer Loyalty 52

Customer Loyalty 52

Customer Think

AUGUST 23, 2024

I recently had a ridiculous interaction with one of our household service providers. I had a general question about one of their policies and went online to check out their FAQs to see if I could get an answer.

40

40