Adrian Swinscoe
SEPTEMBER 27, 2023
Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […] The post CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS first appeared on Adrian Swinscoe.
The DiJulius Group
SEPTEMBER 27, 2023
Want to know the secret to growing a business from a humble start in the back of a tanning salon to a nationwide franchise? On today’s episode of The Customer Service Revolution, John’s guest, Joe Stanoszek, founder of the fastest-growing med spa in the country, VioMed Spa, shares his awe-inspiring journey and how his commitment. Read Full Article The post 129: Going From One Spa Room to the Fastest-Growing Med Spa in the US appeared first on The DiJulius Group.
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Zonka Feedback
SEPTEMBER 27, 2023
Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.
Customer Think
SEPTEMBER 27, 2023
The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
SurveySensum
SEPTEMBER 27, 2023
47% of customers say they will stop buying from the company if they have a subpar experience. Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. – Salesforce So, it goes without saying that customer support is a vital component of any business’s success. It’s not just about resolving problems; it’s about creating memorable customer experiences , building customer loyalty, and turning occasional shoppe
Help Scout
SEPTEMBER 27, 2023
See how GrabCad uses Help Scout to create a memorable customer experience and build long-term relationships with nearly 4 million designers, engineers, and manufacturers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CallCare
SEPTEMBER 27, 2023
There have been major changes for British businesses since the UK officially left the European Union on 31st January 2020. The period since then has been a time of upheaval and readjustment, as CEOs and workers navigate the new post-Brexit landscape. And it’s still early days, with further challenges, obstacles and opportunities to be discovered over the coming years.
Zonka Feedback
SEPTEMBER 27, 2023
Regardless of the industry you work in or the kind of products or services you offer, the only thing that will remain consistently important is your customers. Therefore, it is important to actively hear and understand voice of the customers in terms of the product or experience.
Hodusoft
SEPTEMBER 27, 2023
HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money. As per data , improving customer experience can help businesses increase sales revenue by 2-7% and profitability by 1-2%.
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