Callminer

FEBRUARY 18, 2025

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthcares use of AI to impact patient outcomes.

Healthcare 182

Healthcare AI 182

Intercom

FEBRUARY 18, 2025

While scanning through conversations in our team inboxes recently, I realized that there are times where customers don’t believe the responses from our AI agent Fin, even when Fin is correct. These folks all asked to speak to a human team member, just to have the team member reiterate what Fin said. In pretty much all of these cases, this human-to-human exchange was enough to resolve the query, which got me thinking: what is it about Fin that the customer doesnt trust?

AI 52

AI Start-ups Technology Technology 52

Experience Investigators

FEBRUARY 18, 2025

Whether youre building a startup in its earliest days or growing a well-established enterprise, it takes a delicate balance to scale sustainably: A unique product or service that solves a real challenge for a defined audience Marketing and customer acquisition strategies that attract and convert new customers The right talent in the right roles to guide strategy and streamline operations Yet, even with these in place, a business may still struggle to grow.

Customer Experience 52

Customer Experience Non-Profits CX Education 52

Execs In The Know

FEBRUARY 18, 2025

Companies are continually searching for innovative ways to enhance their customer experience (CX) strategies. And since the meteoric rise of generative AI (GenAI), companies have been scrambling to find tangible ways to use it in their approach to customer engagement, support and satisfaction. Lets look at how businesses can capture the transformative potential of GenAI to drive innovation in their CX strategies and revolutionize the way they interact with their customers.

Innovation 52

Innovation AI CX Sentiment Analysis 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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Experience Investigators

FEBRUARY 18, 2025

Unlock the potential of storytelling to revolutionize your brand’s customer experience. Imagine creating not just a transaction but a true emotional bond with your audience. Join us as we dissect how storytelling transcends raw data and features, transforming them into authentic, relatable narratives. You’ll discover how campaigns like Dove’s Real Beauty can serve as a powerful blueprint for forming genuine connections.

Actionable Insights 52

Actionable Insights B2B CX Customer Experience 52

Execs In The Know

FEBRUARY 18, 2025

Every customer experience (CX) leader today faces the same daunting challenge: artificial intelligence (AI) is evolving at lightning speed, and the pressure to act is relentless. The boardroom demands innovation, customers expect seamless AI-powered interactions, and vendors promise the moon. But behind closed doors, many leaders are stuck in the same frustrating loophow do you cut through the noise, align AI with real business goals, and actually implement solutions that drive measurable impact

AI 52

AI Artificial Intelligence CX Innovation 52

Execs In The Know

FEBRUARY 18, 2025

Companies are continually searching for innovative ways to enhance their customer experience (CX) strategies. And since the meteoric rise of generative AI (GenAI), companies have been scrambling to find tangible ways to use it in their approach to customer engagement, support and satisfaction. Lets look at how businesses can capture the transformative potential of GenAI to drive innovation in their CX strategies and revolutionize the way they interact with their customers.

Innovation 52

Innovation AI CX Sentiment Analysis 52

Zonka Feedback

FEBRUARY 18, 2025

Are you delivering the best patient experience? Discover how healthcare customer experience management reduces wait time, improves patient care & retention.

Healthcare 52

Healthcare Customer Experience Management Customer Experience 52

PeopleMetrics

FEBRUARY 18, 2025

Theres been plenty of talk about the death of surveys, but lets be clearsurveys are far from dead! I am sure many of you can appreciate this given the number of surveys you probably receive on a weekly or even daily basis. Surveys are evolving into smarter, more dynamic tools for capturing customer feedback. The real debate isnt about whether to ask for customer input; its about how to do it in a way thats engaging, efficient, and truly insightful.

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AI VOC Engineering Customer Feedback 104