Callminer

DECEMBER 26, 2023

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.

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Contact Center AI CX 339

SurveySensum

DECEMBER 26, 2023

What would you choose? A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. So, we dedicated ourselves to taking up this discussion on the internet and asked top CX experts about their opinions on the ‘CX Question of the Day’ initiative.

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Customer Service Customer Loyalty Sports Social Media 52

SugarCRM

DECEMBER 26, 2023

Approximately 306 billion e-mails are sent and received every day worldwide. And over the next two years, this number is projected to increase to over 376 billion by 2025. As email marketing continues to ramp up, marketers should spend even more time perfecting their craft since it has been proven to be one of the best ways to improve conversion rates.

AI 29

AI Start-ups Sales 29

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The good news was that many different authors and approaches emerged more practical and different from the typical mindset of thought leaders.

CX 52

CX Social Media Sports Customer Service 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Zonka Feedback

DECEMBER 26, 2023

Forget clunky forms and generic questions. The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency.

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AI Artificial Intelligence Sentiment Analysis Customer Feedback 52