Help Scout

MAY 22, 2024

Customer-obsessed businesses grow faster and retain more customers. Check out this article for actionable steps to build a more customer-centric organization.

Customer-Centric Organization 53

Customer-Centric Organization 53

NGDATA

MAY 22, 2024

A Nomura analyst suggests that nearly half of US banks could collapse due to soaring interest rates and operational difficulties, potentially leading to significant consolidation in the banking sector. This situation poses risks and opportunities for investors and is set to redefine investment strategies and customer experiences. Source The post US Banking Shake-Up: Could Half Of Banks Disappear?

Customer Experience 52

Customer Experience 52

Gainsight

MAY 22, 2024

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time to helping each other succeed. It’s impossible to share everything that we learned at Pulse 2024, but we picked our top 8.

AI 52

AI Education Touchpoint Innovation 52

NGDATA

MAY 22, 2024

Many Brits are increasingly cautious about online banking and mobile apps due to concerns about online fraud and data privacy. Younger generations, particularly Gen Z and millennials, are particularly anxious about data privacy, highlighting a generational divide. Gaining customer trust, especially among younger generations, is crucial. Source The post Younger generations lead scepticism in online banking amid rising fraud concerns appeared first on NGDATA.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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The DiJulius Group

MAY 22, 2024

Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five. Read Full Article The post 157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience appeared first on The DiJulius Group.

AI 52

AI Customer Experience Customer Service 52

NGDATA

MAY 22, 2024

The relationship between banks and fintech companies can be challenging due to their differing worldviews and cultures. This can lead to miscommunications and mismatched expectations. Partnership mismatches commonly arise from differing perceptions of capabilities, regulatory risks, and compliance practices. Additionally, fintechs may face challenges in onboarding with established partner banks due to lengthy processes.

Compliance 52

Compliance 52

NGDATA

MAY 22, 2024

Jason Wolkove was drawn to the credit union industry due to his desire to give back and his belief that the credit union space fits his skillset and background. He aims to create an environment where technology enhances the experience of both team members and members without being intrusive. Source The post Credit Union SVP Jason Wolkove Listens to Those Nearest to the Product appeared first on NGDATA.

Technology 52

Technology Technology 52

NGDATA

MAY 22, 2024

The digital age has transformed how we live and work, creating new opportunities in digital marketing. Businesses are adapting to these changes by utilizing digital marketing strategies such as social media advertising and search engine optimization. With an average salary range of $63,000–$117,000, digital marketing is a lucrative career choice. Several digital marketing bootcamps offer comprehensive programs to gain the necessary skills in digital marketing.

Social Media 52

Social Media Engineering 52