ECXO
MARCH 20, 2024
Unlock the magic of positive language and elevate CX to the next level Today, we’ll be exploring the fascinating world of language and its impact on customer interactions. As we delve into this intriguing subject, we’ll discover how words can significantly influence people’s perceptions and responses, and how this can be particularly relevant in the world of customer service.
Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust. Through this medium, they can engage with citizens in real-time, provide 24/7 assistance, and disseminate accurate and accessible information.
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ECXO
MARCH 20, 2024
Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff Subscribe directly on Linkedin: [link] The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming session on the Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr.
Customer Think
MARCH 20, 2024
Source: Shutterstock (This year, I’m devoting some of my Research Round-Up posts to academic research papers relating to the use of artificial intelligence for marketing purposes. This post features an unpublished paper that compares the performance of AI-generated vs. human-made images across three marketing use cases.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
CX Network
MARCH 20, 2024
Customer feedback is the life blood of a customer-centric organization. Annette Franz, CCXP, founder and CEO, CX Journey Inc.
Customer Think
MARCH 20, 2024
Despite what many brand executives think, most consumers who interact with the digital world would argue with the claim that, in this day and age, most brands have mastered personalization. In the 2010 article, The Pants that Stalked Me On The Web, Michael Learmonth asked us to imagine, “persistent, pestering ads that just won’t quit.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 20, 2024
More than nine in ten leading businesses have ongoing investments in artificial intelligence (AI), including non-tech giants like McDonald’s, CVS Health, and Pfizer. More than 90% also report increasing their investment and incorporating AI into more of their processes.
The DiJulius Group
MARCH 20, 2024
Uncover the secrets to fostering unbeatable customer service and leadership skills with Lakshmi Rengarajan, a dating industry researcher. This episode of The Customer Service Revolution explores the surprising similarities between dating and professional relationship-building. Discover how mastering connections is about finding love and inspiring teams, retaining employees, and revolutionizing customer engagement.
Customer Think
MARCH 20, 2024
Great customer service sets companies apart, and you leave money on the table if you don’t meet your customers’ expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest in modern solutions.
Zendesk
MARCH 20, 2024
What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience. Restaurants don’t attain Michelin-star status by chance. From setting the menu to plating, a chef is monitoring the quality and progression of the dish from start to finish.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Customer Think
MARCH 20, 2024
Booming Outfitter Industry: Global Hunting and Fishing Expenditure Hits $500B Annually
Helpt
MARCH 20, 2024
Do you ever find yourself sitting at your computer for hours at a time looking for the perfect tool for your business? Do you scroll through Reddit thread after Reddit thread, occasionally supplementing your search with some YouTube videos and top 50 lists written by a company that wants to take your money? You're not alone. Nowadays there's a solution for every minor inconvenience, but finding the "right" tool for your Managed Service Provider (MSP) business can feel like searching for a needle
Customer Think
MARCH 20, 2024
Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization. Jerry B. Harvey wrote “The Abilene Paradox: The Management of Agreement” years ago.
Logicalware
MARCH 20, 2024
The COVID-19 pandemic has changed the way we work and live, accelerating the adoption of remote and flexible working across the world. Many companies have realised the benefits of allowing their employees to work from anywhere, anytime, and with any device. Notably, flexible working not only enhances productivity, efficiency and creativity, but also drives cost savings, reduces stress levels, and contributes positively to environmental impact.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
MARCH 20, 2024
The idea of remote patient monitoring has existed since the 1960s, when it was used to monitor astronauts’ health in space. However, it was only in 2020 that, with the coming of COVID-19, people realized its potential even more and adopted it widely. Lockdowns across the globe sped up the adoption rate of telehealth services.
SurveySensum
MARCH 20, 2024
Did you know that 72% of customers will share a positive experience with 6 or more people? 72% is a big number, so are you capitalizing on it? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace.
Customer Think
MARCH 20, 2024
Your important nonprofit or exciting startup will help the world be a better place, bring innovative ideas to the market, and be quite sucessful. You’ve created a terrific pitch deck, have a highly competent management team and terms, and have identified donor prospects with major gift potential.
Help Scout
MARCH 20, 2024
Discover 8 different ways that customer support teams can make use of capacity that may be freed up when AI tools automate some portion of their work. From professional services to internal tooling!
Speaker: Joe Wroblewski, Senior Sales Engineer
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
Customer Think
MARCH 20, 2024
What Does Your Customer Need? “Your customer doesn’t want a drill. He wants a hole.” You have no doubt heard that one before. Working through customer requirements is difficult, particularly when customers don’t know what they want. Do Customers Want Cameras? I found a story in an old 1990s textbook (The Leader’s Handbook).
Bill Quiseng
MARCH 20, 2024
A veteran of over 40 years in hospitality leadership, I was, until several years ago, a customer service/customer experience speaker. Unfortunately, I suffered a stroke in April 2021. So, I have slightly slurred speech and a dead right side. Since my stroke, I’ve gone from Mr. “Let’s be GREAT out there!” as GM/Managing Director to Mr. Invisible, sequestered alone with my wife in my San Diego apartment.
Customer Think
MARCH 20, 2024
In this episode of the Sales Leadership Awakening podcast, hosts Colleen Stanley and Steven Rosen discuss the significant changes in sales post-COVID-19. They address the reluctance of sales reps to return to face-to-face selling and the importance of embracing in-person meetings.
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