ECXO
JULY 23, 2024
The Heartbeat of a Customer-Centric Organization – Part 1 I’ve split this article on leadership into two parts because, you know, attention spans these days are pretty short! It is clear that the customer is king, right? Companies are realizing the importance of leadership styles that focus on the customer. One style that’s gaining popularity is the servant leader.
Customer Think
JULY 23, 2024
Organizations should use LLMs and Gen AI to fix their data for AI-powered transformation. This is how. I recently attended a webinar delivered by a large AI technology vendor. One of the presenters had a slide implying that without AI, your business is dead. I find that a little bit alarmist.
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C3Centricity
JULY 23, 2024
All CEOs face many challenges, perhaps those of small and mid-sized companies more so than others. However, the current data-rich environment offers an enormous untapped potential for SMEs. Let me explain. Today’s technically advanced and data-rich environment makes the strategic use of data a crucial element for success. While many companies recognise the importance of its leverage for marketing purposes, an often overlooked aspect holds immense potential: the comprehensive and superior u
Customer Think
JULY 23, 2024
I originally published today’s post on Forbes. It appeared on their site on May 2, 2024. This is a modified version of that post. I spend a lot of time talking to leaders about the value of a customer-centric culture.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Zonka Feedback
JULY 23, 2024
The Voice of the Patient (VoP) is rapidly becoming a cornerstone of quality care in the healthcare industry. At its core, VoP encompasses the diverse opinions, preferences, and experiences of patients, providing valuable insights that can drive improvements in healthcare services. A recent study by the Journal of Patient Experience revealed that healthcare facilities implementing structured VoP programs experienced a 20% increase in patient satisfaction scores.
Customer Think
JULY 23, 2024
Launching a B2B startup involves not just a great product but also a strategic approach to the market. A well-defined Go-To-Market (GTM) strategy is crucial for positioning your business for success.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 23, 2024
Citizen development has revolutionized the way organizations build applications and solutions by empowering business users to take an active role in the development process. However, to ensure successful and sustainable citizen development initiatives, it is crucial to establish effective governance models.
Experience Investigators
JULY 23, 2024
Can understanding the difference between customer experience and customer service revolutionize your business strategy? Join me, Jeannie Walters, as we unpack this game-changing distinction and explore why it’s so important to have both represented in your organizations in powerful ways. Every single business leader should absolutely care about customer service, but you’ll hear why they should care about customer experience as well.
Customer Think
JULY 23, 2024
It’s no secret that even good CX programs fail. Back in 2018, Bob Thompson of CustomerThink shared the “inconvenient truth” that “93% of customer experience programs are failing.” Gartner echoed this two years ago. It found “most Customer Experience Programs are not delivering on the promise of improving differentiation and helping brands better compete.
SugarCRM
JULY 23, 2024
Over the past few years, employees across all industries have been forced to adapt and learn to use more technically complex solutions. Many enterprises adopt a remote-first workplace, but with a trend towards digitalization, they sometimes overcomplicate their tech stacks and make it more difficult for employees to keep up with each system, application, and integration.
Speaker: Brad Pinneke, VP of Business Development at Payrix and Worldpay for Platforms
Join Brad Pinneke, Vice President of Business Development at Payrix and Worldpay for Platforms for an informational webinar about how to select the ideal payments provider for your platform! This session highlights the 7 key criteria for assessing payments partners and maximizing the value of your investment. From evaluating technology and business development programs to understanding support and compliance, this webinar will equip you with a comprehensive evaluation framework and strategy for
Customer Think
JULY 23, 2024
What’s a five-letter word for “rewarding” in the beauty category? Ulta Beauty just finished testing a gamification program that might reveal the answer. The program, called GlamXplorer, is an activity platform that involves games such as “21 Questions” and a “Word of the Day” challenge similar to Wordle, the popular New York Times game.
Customer Think
JULY 23, 2024
Credit:Pixabay Customer Relationship Management (CRM) systems have evolved dramatically over the past few decades. From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth.
Customer Think
JULY 23, 2024
Around the World, buying and selling things (foreign trade) has become easier for businesses. This lets them work with people in other countries. Even though it’s easier now, companies can still find these deals tricky. Why?
Customer Think
JULY 23, 2024
Introduction Have you ever wondered how some businesses manage to stay ahead of the consumers’ thoughts? In the current business landscape, responding to dynamic customer expectations is crucial. Personalization has evolved into a pivotal strategy for boosting sales and enhancing customer satisfaction.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
Customer Think
JULY 23, 2024
New AI-Powered Solution Enables Real-time Multilingual Translation for Next-Generation CX
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