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Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe.
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Customer feedback allows you to understand your audience, identify areas for improvement, and ultimately, build stronger relationships. But in today’s data-driven world, navigating the vast amount of customer feedback can be overwhelming.
As you know, I am very interested in how organizations are using business applications, which problems they do address, and how they review their success. In a next instance of these customer interviews, I had the opportunity to talk with Melissa Gordon, Executive Vice President, Enterprise Solutions at Tidal Basin about their journey with Zoho.
Do you crave honest feedback in your employee surveys? Or seeking higher response rates? Do you want to uncover the real issues your employees are facing? – Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience.
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