Adrian Swinscoe
FEBRUARY 28, 2024
Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe.
Customer Think
FEBRUARY 28, 2024
Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.
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The DiJulius Group
FEBRUARY 28, 2024
Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the.
Customer Think
FEBRUARY 28, 2024
One of the more infamous quotes in marketing is usually attributed to John Wanamaker, who reportedly said, ” Half the money I spend on advertising is wasted. The trouble is, I don’t know which half.” Cracking the code on what drives marketing effectiveness can be incredibly difficult.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Help Scout
FEBRUARY 28, 2024
VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.
Zonka Feedback
FEBRUARY 28, 2024
Customer feedback allows you to understand your audience, identify areas for improvement, and ultimately, build stronger relationships. But in today’s data-driven world, navigating the vast amount of customer feedback can be overwhelming.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
FEBRUARY 28, 2024
Do you crave honest feedback in your employee surveys? Or seeking higher response rates? Do you want to uncover the real issues your employees are facing? – Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience.
Customer Think
FEBRUARY 28, 2024
Banks and credit unions nationwide can now issue customers the industry's most advanced debit cards
Help Scout
FEBRUARY 28, 2024
Learn the basics about knowledge management and some practical tips to start building your own system.
Customer Think
FEBRUARY 28, 2024
In Mary Shelley’s pioneering 1818 Gothic horror novel Frankenstein, a mad scientist assembles a monster from human remains, animating life into it with a surge of electricity. The miserable monster eventually busts out and causes widespread mayhem and destruction. The financial, retail, and loan worlds have a Frankenstein of their own: synthetic identity fraud.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
Totango
FEBRUARY 28, 2024
In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success.
Customer Think
FEBRUARY 28, 2024
Imagine that an activity you’ve always loved, like cooking or hiking, suddenly turns you off. Now picture nearly one in 10 people experiencing the same change. How could that alter our culture? This is how appetite-suppressing drugs such as Ozempic and Mounjaro can work on their users, in part.
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