Inside Customer Service

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. Make sure everyone has access to LinkedIn Learning before you begin. Customer Service Foundations focuses on the three essential skills : Rapport Understanding (includes listening) Solving (includes serving upset customers) The course is ideal for people new to customer service.

Customer Service 220

Customer Service Start-ups Customer Expectations 220

Adrian Swinscoe

APRIL 11, 2024

Today’s interview is with Gareth Higgins, who writes and speaks about the power of storytelling to shape our lives and world, peace and justice, and how […] The post Leadership, storytelling and why it is an art and it needs to be taught – Interview with Gareth Higgins first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience 147

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act.

Sales 78

Sales Customer Experience 78

Execs In The Know

APRIL 11, 2024

Dave Pitsch, Vice President of Guest Services at Arc’teryx , recently delivered a compelling keynote address at Customer Response Summit (CRS) in Tucson titled Shaping the Future of Guest Experience and Circularity. Arc’teryx has positioned itself at the forefront of innovation and sustainability. At the heart of the brand’s mission is crafting a pinnacle guest experience that transcends the traditional boundaries of retail and brand interaction.

Customer Experience 90

Customer Experience Innovation Retail CX 90

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Intercom

APRIL 11, 2024

Intercom continues to lead the way in building the future of support with our AI-first Customer Service platform. Following up on the groundbreaking release of our Fin AI Agent last year, we have now launched Fin AI Copilot , which gives every customer service agent their own personal AI assistant. Fin can find information, help solve problems, and complete all of those time-intensive tasks in seconds.

AI 52

AI Start-ups Customer Service Innovation 52

NGDATA

APRIL 11, 2024

Personalized experiences drive sales. The four P's (product, price, place, and promotion) and the three P's (process, physical evidence, and people) are necessary building blocks of marketing that should be adapted to the latest technological innovations. Understanding the customer brief is crucial to avoid misalignment between the campaign created and the customer brief.

Innovation 52

Innovation Sales Technology Technology 52

NGDATA

APRIL 11, 2024

The US experienced major bank failures last year, driving the need for regulatory responses. To reduce the risk of destabilizing bank runs, Brookings recommends strengthening liquidity regulations and modifying the Liquidity Coverage Ratio. The banking industry has changed significantly over the past 25 years, with traditional banks delivering less credit to nonfinancial corporations.

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Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. According to a report , about 59% of customers expect companies to deliver advanced digital experiences to keep their business. To keep up with customer’s expectations, contact center software plays an important role in helping businesses communicate with their clients efficiently.

Contact Center 52

Contact Center Compliance Healthcare Education 52

NGDATA

APRIL 11, 2024

Community banks are locally owned and operated and provide small business loans, agricultural loans, and commercial loans. They focus on personal relationships with customers, keep up with technology, and are more flexible than larger banks. The COVID-19 pandemic accelerated the adoption of online banking, which community banks have embraced. They are active locally and often participate in community initiatives.

Agriculture 52

Agriculture Technology Technology 52

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement.

Manufacturing 40

Manufacturing Social Media Customer Satisfaction Technology 40

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Customer Experience

NGDATA

APRIL 11, 2024

Credit unions rely on digital channels to reach potential members, but ad blockers are becoming increasingly popular. To overcome this challenge, credit unions are turning to affiliate marketing, which is cost-effective, avoids ad blockers, and provides credibility and visibility. Source The post Promoting Credit Unions in the Age of Ad Blockers appeared first on NGDATA.

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NGDATA

APRIL 11, 2024

Chase has launched Chase Media Solutions, a digital media business connecting brands with its 80 million customers. The platform combines retail media network scale with Chase's precise targeting capabilities, and offers first-party data, better ROI, and brand safety. Initial pilot partners have seen significant traction in driving incremental sales and new customers.

Retail 52

Retail Sales 52