Execs In The Know
JULY 14, 2024
Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. It was a vibrant discussion packed with insights from Sidharth Mukherjee, CEO of Teleperformance Infinity, and Dennis Brockenborough, Global Head of Customer Services Operations at Meta Reality Labs, who shared how AI can transform customer service operations.
Customer Think
JULY 14, 2024
During our recent customer advisory board (CAB) webinar focused on addressing top questions and challenges, the topic of CAB members learning from each other came up.
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Lightico
JULY 14, 2024
As an Auto finance organization, you enable millions of consumers to purchase vehicles by providing necessary financial support. Your correspondence program, encompasses various communication exchanges between financial institutions, customers, and dealerships, and plays a pivotal role in ensuring smooth transactions, clarity in terms and conditions, and effective management of loan agreements throughout its entire lifecycle.
Customer Think
JULY 14, 2024
Remember the days when shopping would involve leaving your house, buying a few items and then going home? We don’t either. A shift has occurred in retail, fuelled by technological advancements and a change in consumer expectations. Shopping is no longer just about the product but also about the experience.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
JULY 14, 2024
Image source: Canva free Email has become increasingly powerful. As a marketing tool, it leads all other channels in ROI. Marketers love email because it remains cost-effective, instant, and the best way to meet customers where they are.
Customer Think
JULY 14, 2024
The eCommerce industry has gained significant momentum in the last decade. People turned to the web for shopping during the global pandemic, further boosting the sector’s growth. This popularity surge got businesses scrambling to build online stores and sustain their market position. But customer preferences change with new trends emerging every day.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
JULY 14, 2024
A friend just texted me from his Las Vegas hotel room and sent along a video of him and his son playing catch with their gloves and a baseball in their hotel room.
Customer Think
JULY 14, 2024
Expanding Customer Cross-sell Revenues through Customer Experience Transformation Most CRO’s and C-Suite members expect that a good customer experience will help their customer cross-selling efforts – but few companies can forecast the impact so that the CX efforts can be analytically compared to traditional sales or marketing improvement efforts.
Customer Think
JULY 14, 2024
Podcast Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow.
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