Sat.Oct 14, 2023

article thumbnail

Why customers change their minds and make sure it’s to your advantage!

Beyond Philosophy

So, you think the sale is in the bag. The customer signed the paperwork and everything. However, when you log in the next day to email, there is a cancellation. You think, what happened? People change their minds all the time for a lot of different reasons. Sometimes, it is about something they ordered or bought; sometimes, it is about paint color or springing for the upgrades.

Sales 78
article thumbnail

Halloween Edition: The Phantom Threat to Your Sales, Protecting Cold Calling from Extinction in a New Digital Age

Customer Think

Photo by Thirdman The fear of the impending digital and technological takeover is on everyone’s mind.

Sales 64
article thumbnail

Survey Fraud: The CX Industry’s Dirty Little Secret

Customer Think

Today thousands of surveys are being sent out, completed, tabulated, analyzed, and being put into presentations and on dashboards. Recommendations are being made. Executives are making decisions. Products are being green lighted or cancelled. Franchise agreements are being reviewed. People are being hired or fired. Lives are being affected.

CX 56