Customer Service Life

OCTOBER 28, 2023

Image by Gerd Altmann from Pixabay Early in my career as a contact center manager, I did many things that make me cringe nowadays. One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” I rode that high horse for a long time — even marking team members down on their quality evaluations for failing to end calls with that simple question.

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Contact Center Customer Satisfaction Customer Service Customer Experience 104

Customer Think

OCTOBER 28, 2023

“You wake up every morning and drag yourself into the office. You know there’s a reason you drag and don’t skip. The thought of being in your office makes your stomach turn, and you wake up every morning checking your temperature to determine if today might be a sick day rather than a work day.

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Beyond Philosophy

OCTOBER 28, 2023

When a Stanford professor brings snacks to class, it’s fun. But you can bet it’s also an experiment, and he’s probably testing how people make choices for today and for todays that will come in the future. It turns out, that timing matters a lot when it comes to the decisions we make. The professor we are referring to is Professor Itamar Simonson, marketing professor at Stanford University and his research surrounding customer decision-making.

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Customer Experience 78

Customer Think

OCTOBER 28, 2023

Data reigns supreme (literally) as almost every business decision, strategy, and insight hinges on the information an organization possesses. To harness the power of this data effectively, businesses have turned to the latest trends in data processing known as intelligent data processing.

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Technology Technology 56

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Customer Think

OCTOBER 28, 2023

There are some books that every Startup Founder should read at least once. Today, we will share with you four books that changed how our team manages products and startup development. “Secrets of Sand Hill Road: Venture Capital and How to Get It” is a book about venture capital and getting funding for your startup.

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