Adrian Swinscoe
JUNE 21, 2024
Today’s interview is a combo podcast in which I interview (separately) Ron Secrist, Managing Director, Head of Client Experience at Citi, and Christina Sansone, Vice President […] The post Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish first appeared on Adrian Swinscoe.
Futurelab
JUNE 21, 2024
#NoBullshitCX #20yearsFuturelab “Cut down mental effort.” Last week was my birthday. One of the gifts I received was a book–not written by my favourite author but recommended by him. My To Be Read stack is rather large, and it’s only growing, but that does not stop me from getting more books*. I do not stop there. I also want to watch every series, listen to every new album, visit every city, and try every food on the planet.
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Beyond Philosophy
JUNE 21, 2024
Regarding Customer Experiences and the behavioral sciences, there is seldom only one thing happening at a time. There are usually a lot of things happening at once. This masterclass episode, the fifth in a series of eight, explores economic biases and how they create flaws in our decision-making logic. For example, one key bias discussed is the Sunken Cost Fallacy, where people need help to walk away from investments, leading to subsequent mistakes.
Heart of the Customer
JUNE 21, 2024
The Secrets to AGCO’s Positive Customer Experience Success Courtney Warford leads an inspiring program at AGCO. She has done a marvelous job of connecting customer experience to operations, creating outsized influence throughout the company. In return, AGCO has invested to become even more customer-focused with the growth of Courtney’s CX practitioner team over the last […] The post The Secrets to AGCO’s CX Success appeared first on Heart of the Customer.
Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms
Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.
Customer Think
JUNE 21, 2024
Customer service has long been a critical component of business success, but the advent of AI and machine learning is transforming the landscape. These technologies are not just enhancing customer service—they are revolutionizing it.
Customer Think
JUNE 21, 2024
Having a company card can appear like a minor element in today's fast-paced world. However, things are different. A business card is essential to any effective advertising plan, even in a digital age. When looking to expand your consumer base, there is no better option for your business.
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