Adrian Swinscoe
SEPTEMBER 27, 2024
Today’s interview is with Sam Wilson, the CEO of 8×8, a provider of a unified cloud platform for contact center, business phone, video, chat, and APIs […] The post Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8 first appeared on Adrian Swinscoe.
Beyond Philosophy
SEPTEMBER 27, 2024
Claire Dunwood has a pickle. She wants to know how to manage rising customer expectations with fewer resources than she used to have. This episode seeks to help her—and you—do exactly that. It’s pretty common to hear problems like this today. Responding to rising expectations is easy when there is no limit to the resources you can throw at it. Doing that same thing on a budget is a different kettle of fish.
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Provide Support
SEPTEMBER 27, 2024
The post How to Integrate a Live Chat Feature to a Web Application with React.js appeared first on Provide Support Blog.
Zonka Feedback
SEPTEMBER 27, 2024
Imagine this: Your organization is heavily reliant on gathering insights to stay ahead. You’ve invested in one of the most well-known enterprise tools to collect feedback. But as your needs grow, you face survey limitations, response caps, and rising costs, making it harder to capture crucial feedback.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
SurveySensum
SEPTEMBER 27, 2024
Is it called a questionnaire or a survey? When we think about gathering feedback, two terms come into our mind – questionnaire or survey. While often these two terms are used interchangeably , they actually differ from each other in terms of their definition and use. And understanding the difference between questionnaire and survey will help you create a better survey design and a much better, clearer, and more effective campaign that will yield actionable results.
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