Callminer
DECEMBER 15, 2024
Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception. Read this blog for top tips and effective strategies.
Zonka Feedback
DECEMBER 15, 2024
Embedding surveys in platforms like Intercom helps businesses gather valuable feedback during key customer journeys. By integrating Zonka Feedback with Intercom, you can collect insights in real-time, measure satisfaction after interactions, and improve support experiencesall without switching between platforms. This blog will provide a step-by-step walkthrough to embed surveys in Intercom emails, ensuring you streamline feedback collection while empowering your team with actionable data.
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Kate Nasser
DECEMBER 15, 2024
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach, Author, Leading Morale. The post Irresistible Customer Experience: What Every Customer Wants #CX appeared first on KateNasser.com.
Zonka Feedback
DECEMBER 15, 2024
Engaging with your audience and gathering feedback is crucial for any business, and embedding surveys in emails is one of the most effective ways to do so.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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