Fri.Oct 27, 2023

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Data Collection Forms: Examples, Types, Tools & More for Strategic Decision Making

Zonka Feedback

Data collection is the most important aspect of running a successful business in current times. Accurate data can offer valuable insights, facilitate informed decision-making, and enable ongoing progress monitoring.

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How to Turn Negative Reviews into Positive Reviews: 13 Strategies

SurveySensum

In today’s digital landscape, where your online reputation has the power to determine your B2B business’s fate, customer feedback stands as the cornerstone of your success. And when we say customer feedback, we mean every facet of it – not just the good but also the criticisms. So, if you find yourself nervously nibbling your nails when faced with negative feedback, don’t, because those negative reviews aren’t the enemies they may seem.

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9 Best Nicereply Alternatives & Competitors

Zonka Feedback

Nicereply is a well-known customer experience platform that is mainly designed to collect customer feedback in an effortless way. The platform enables businesses to improve support teams' performances and help them fix the issues.

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Outreach’s Manny Medina on why you should stay close to your customers

Zendesk

When sales software company Outreach began in 2014, three people were making the amount of sales a team of 20 would. Today, the company has 1,000 employees worldwide and over 5,000 customers. In this episode, co-founder and CEO Manny Medina discusses how Outreach used customer feedback to improve offerings, the secret to expansion, and why he encourages employees to be high performers in and outside of the office.

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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

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How to Create & Send SMS Surveys to Maximize Responses

Zonka Feedback

In a world where attention spans are shorter than that of a goldfish (3 seconds), reaching your audience and grabbing their attention is the key to unlocking valuable insights.

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Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More

Help Scout

Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.

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