Adrian Swinscoe
NOVEMBER 13, 2023
I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […] The post Consistency is often overlooked but is the secret ingredient to making customers happy first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 13, 2023
Republished by author from: [link] Economic forecasts are subdued for 2024. There are some shards of light. But, uncertainty remains high in Americas, Europe, the UK and beyond. B2B leaders know their continued resilience, and recovery from the shocks of the past few years, is rooted in their customers.
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Adrian Swinscoe
NOVEMBER 13, 2023
I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […] The post Consistency is often overlooked but is the secret ingredient to making customers happy first appeared on Adrian Swinscoe.
Customer Think
NOVEMBER 13, 2023
With two of the biggest shopping days of the year, Black Friday and Cyber Monday coming up, businesses are preparing for the start of the upcoming sales seasons and looking for ways to expand their customer bases past the most anticipated weekend of the year.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Help Scout
NOVEMBER 13, 2023
Things may look a little different, but we’re still the same: Unveiling and taking a behind-the-scenes look at Help Scout’s new brand identity.
Customer Think
NOVEMBER 13, 2023
In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy. This strategy goes beyond traditional marketing and sales tactics, focusing on creating a sense of belonging and shared identity among customers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 13, 2023
In a world where do-it-yourself projects and home improvements are on the rise, the idea of starting your own tool rental business is more appealing than ever. As the demand for tools and equipment continues to grow, there are increasing opportunities in meeting demand with rentals.
Lightico
NOVEMBER 13, 2023
The impact of the recession is reverberating through the lending sector, significantly influencing how auto lenders manage deferments or payment due date changes together with the broader dynamics of their operations. During a recession, borrowers frequently grapple with increased financial strain , stemming from job loss, reduced income, and heightened living expenses.
Customer Think
NOVEMBER 13, 2023
The holiday season isn’t just a time of festive cheer and gift-giving; for retailers, it’s a gold mine of customer data and a critical period for driving sales. In the era of data privacy and the diminishing power of third-party cookies, first-party data emerges as the superhero of customer engagement and targeted marketing.
SurveySensum
NOVEMBER 13, 2023
Did you know that, over 7 billion people worldwide are using mobile phones in 2023? That’s a lot of people…like a lot. This is why it is all the more important that businesses pay attention to their mobile CX. Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. Now, you might be wondering, ‘How can I amp up my mobile CX game?
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Customer Think
NOVEMBER 13, 2023
We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full.
Help Scout
NOVEMBER 13, 2023
In this article, we’ll explore the benefits of AI chatbots and look at some examples that prioritize creating a smooth experience for customers.
Customer Think
NOVEMBER 13, 2023
It’s not surprising that the most successful B2B sellers diligently protect their time. What is surprising is that the reality is two-thirds of a seller’s time is actually spent on non-selling activities, often of which are done manually. Here is where sellers are all eyes on AI – and it’s for a good reason.
MyCustomer Experience
NOVEMBER 13, 2023
Consumers routinely turn to online reviews as the most trusted source of information when considering a new purchase. Research reveals that.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
Customer Think
NOVEMBER 13, 2023
This is the first in a series of posts on the role technology and human service play in creating repeat business and customer referrals. This initial post focuses on the strengths of technology-aided and human-powered customer experiences. Upcoming installments will highlight where and how to deploy technology and human contact across your customer’s journey.
Customer Think
NOVEMBER 13, 2023
Messagepoint's AI-powered Assisted Authoring will now support translation into over 80 languages and suggest content rewrites to align communications with the ISO standard for plain language.
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