Beyond Philosophy

APRIL 29, 2023

If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. If so, and you’re a fan, today is your lucky day because this podcast is a mash-up of both series. Not only that, but we also added in 5 more bonus rules for 100% more rules. It seems that quite a few people in our audience have a pickle.

Start-ups 78

Start-ups Customer Experience 78

Customer Think

APRIL 29, 2023

I originally wrote today’s post for Concentrix. It recently appeared on their site. The customer experience never sits still. Just as customer tastes and preferences change, CX is always evolving. According to Adobe’s 2023 Digital Trends Experience.

CX 70

CX Customer Experience 70

Customer Think

APRIL 29, 2023

The average consumer will spend $394 per month on groceries in 2023, an increase of $22 from 2022 – and that’s just for one person. Expand that cart to a family of four, and the increase approaches nearly $100, to north of $1,000 total spending per month.

Retail 67

Retail 67

Customer Think

APRIL 29, 2023

You know that I’m big into walking in your Customers’ shoes. I write about it all the time and it plays a huge part of the book. But you’ve got to go into it with the right frame of mind. It’s not practical to expect you can shed all.

Customer Loyalty 60

Customer Loyalty 60

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Customer Experience

Customer Think

APRIL 29, 2023

Here are seven validated demo success factors that lead to closed business. These approaches map delightfully to Great Demo! and Doing Discovery principles while differing markedly from traditional demos. How do your demos compare? Seven Valid.

Sales 60

Sales 60