Customer Think
SEPTEMBER 6, 2024
This article was originally posted on: [link] Introduction Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty and satisfaction. However, its effectiveness and relevance have come under scrutiny.
Beyond Philosophy
SEPTEMBER 6, 2024
In this episode, we tackle a thought-provoking question from one of our listeners: Is it ethical to use urgency as a marketing tactic? This question sparked a deep conversation about the ethics of digital marketing, particularly the use of scarcity to drive sales. We feature insights from Daniel Bisett , partner and CXO at WeRock DM , who shares his thoughts after watching “The Social Dilemma” and wrestling with the impact of digital marketing on mental health.
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Customer Think
SEPTEMBER 6, 2024
Listen to the podcast: It might seem counterintuitive to your bottom line and the concept of customer-centricity, but the fact is that sometimes you have customers that you should fire. I get it. It runs against the conventional wisdom. You’re supposed to serve your customers. You’re supposed to be customer-centric.
DMG Consulting
SEPTEMBER 6, 2024
Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. Each CAI offering is unique: some vendors’ platforms include both customer self-service and agent assist/augmentation applications; others concentrate solely on delivering customer self-service capabilities; and there are also best-of-breed providers focused on e
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
SEPTEMBER 6, 2024
It’s increasingly rare to find a mid-sized or larger company that doesn’t have a CX/VoC program of some sort. But for many (perhaps even most) firms these programs are check-the-box cookie-cutter formalities that aren’t listening or taking meaningful action on what they hear.
SurveySensum
SEPTEMBER 6, 2024
Often performance reviews are misunderstood and seen as a dreaded task, a box to tick off, or even a necessary evil. How about you look at them differently? Consider them an opportunity to connect with your employees, identify accomplishments & challenges, get first-hand feedback, and shape future trajectory. In fact, 98% of organizations state performance management programs are crucial to business success.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
DMG Consulting
SEPTEMBER 6, 2024
MEDIA ALERT DMG Consulting Releases 2024 – 2025 Conversational AI Solutions for the Enterprise Report Sector is well-positioned to experience triple-digit revenue growth Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services What: Releases 2024 – 2025 Conversational AI Solutions for the Enterprise Report When: Today, 6 September 2024 Where: Available at the DMG Consulting online store Background: DMG Consulting LLC , a leading provi
Customer Think
SEPTEMBER 6, 2024
The purpose of any commercial business is to make profits for the benefit of its shareholders and employees, by satisfying customers. The contribution of Marketing to any business, is in the generation of profitable revenue. Without that profitable revenue there can be no sustainable business.
Customer Think
SEPTEMBER 6, 2024
I’ve been in the Customer Success field for several years now, and if there’s one thing I’ve learned, it’s that data can be both a blessing and a curse. On one hand, we have more information about our customers than ever before – what they like, what they need, where they’re getting stuck.
Customer Think
SEPTEMBER 6, 2024
Success in the project management industry is not a mere stroke of luck; it is a result of deliberate actions, strategic thinking, and a mastery of essential skills.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
SEPTEMBER 6, 2024
During a day we make innumerable decisions. What should I eat for lunch? When should I go to the store? Should I complete this paperwork now? Or wait until after the meeting? We make these simple decisions quickly, effortlessly, using top-of- mind answers. But sometimes we must make consequential decisions that need some pondering.
Customer Think
SEPTEMBER 6, 2024
Everyone has seen that the financial services sector is experiencing much change. This means how such institutions operate and deliver customer services is being transformed by technology and other relevant advancements. Several technologies have come to play a role in this shift, yet AI-driven chatbots have emerged as a focal point of this revolution.
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