eglobalis
AUGUST 28, 2024
Guest post by: João Pereira In the bustling corridors of the business world, where brands and businesses compete for the attention of discerning customers, the concept of free will stands as a beacon of human autonomy and conscious choice. Free will is not just a philosophical musing but a practical tool that can profoundly transform customer experience.
Customer Think
AUGUST 28, 2024
The title is: Why the Medical Devices Industry Holds a Higher Standard of Customer Experience, and the question is: Why Can’t the Medical Devices Sector Fail?
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CX Network
AUGUST 28, 2024
Discover why CX leaders are juggling competing priorities while facing increasing pressure to prove ROI on their work
Customer Think
AUGUST 28, 2024
The ultimate objective of marketing is to drive revenue growth, and marketers understandably focus most of their efforts on increasing revenues from their company’s current business. Some companies have a vibrant core business that provides plenty of growth. However, sooner or later, most companies will likely see growth from their core business slow.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Zonka Feedback
AUGUST 28, 2024
Imagine launching a new product feature, only to find your social media flooded with complaints hours later. This is exactly what happened with Netflix when they released a controversial update to their user interface. The backlash was swift, but Netflix had an ace up their sleeve—digital feedback.
Customer Think
AUGUST 28, 2024
Struggling with a fragmented brand image? What’s the secret behind successful brands maintaining their identity across various digital platforms? How do they do it? In this article, we will explore effective strategies for ensuring a cohesive brand identity across diverse digital channels.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 28, 2024
When we were exploring the volcano in Hawaii, our tour guide showed us a simple hack that exponentially increased the amount of steam rising up through one of the vents. Check it out in the video that I shot below.
cxservice360
AUGUST 28, 2024
Modern businesses must design comprehensive employee benefits packages to attract and retain talent. Benefits such as health plans, financial security, and paid time off improve morale, enhance company reputation, and reduce healthcare spending. Effective strategies include evaluating workforce needs, defining budgets, prioritizing options, and conducting competitive research.
Customer Think
AUGUST 28, 2024
In this episode of the Sales Leadership Awakening podcast, Logan Eaton, Executive Vice President of Sales at National Land Realty, discusses the crucial elements of successful sales leadership. He highlights the importance of maintaining focus, harnessing passion, and practicing delayed gratification throughout the sales process.
The DiJulius Group
AUGUST 28, 2024
Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring employees to lead extraordinary lives.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
AUGUST 28, 2024
For 13 years of the ever-expanding martech landscape, conventional wisdom has predicted that our industry would consolidate. That conventional wisdom has failed spectacularly. Or more accurately, the conventional wisdom of the software industry from 10, 20, 30 years ago has been disrupted by new dynamics, in a new environment.
Help Scout
AUGUST 28, 2024
Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.
Customer Think
AUGUST 28, 2024
Listen to the podcast: Artificial Intelligence (AI) has some excellent applications in Customer Experience, applications that can transform the processes in customer interactions. However, after all the sci-fi we have grown up watching, it is natural to wonder what the entrance of AI will mean for the humans involved.
VOZIQ
AUGUST 28, 2024
VOZIQ AI is excited to announce its recognition as the Best AI Company for Proactive Lifecycle Management in the prestigious Growth Stories Summit Awards 2024. This accolade highlights VOZIQ AI’s Director of AI Center of Excellence (ACE), Vishwanath Gubba’s exceptional contributions and leadership in helping subscription businesses drive AI transformation and maximize their customer lifetime value.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
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