Beyond Philosophy

FEBRUARY 2, 2024

Have you ever heard the following? Then, Bob’s your uncle. It’s the difference between chalk and cheese. On your bike, then. If you haven’t and you don’t live in the UK, Colin wouldn’t be surprised. They are British idioms and when he employ these expressions with his American pals, they usually don’t know he is talking about. However, his friends and family on the other side of the pond do.

Customer Experience 88

Customer Experience CX 88

Helpt

FEBRUARY 2, 2024

I am about to describe a situation that I’m 99% positive that you have experienced before. You had some issue with a product, you picked up the phone and dialed the customer support line, you explained your situation to the first agent, they didn’t know the answer so they sent you to another agent, you explain the situation again, rinse and repeat until eventually, someone gives you answer.

Customer Satisfaction 97

Customer Satisfaction Actionable Insights Customer Retention Customer Experience 97

Customer Think

FEBRUARY 2, 2024

When it comes to marketing, algorithms, and analytics often take center stage. And in such a scenario, it’s often easy to overlook the timeless power of storytelling. As businesses strive for conversions, sales, and a robust marketing strategy, they sometimes forget that behind every click, purchase, or engagement is a human being.

Sales 78

Sales Customer Loyalty 78

Zonka Feedback

FEBRUARY 2, 2024

Imagine being able to peek inside the minds of your customers, effortlessly deciphering their hidden emotions, unspoken frustrations, and unbridled praise. Sounds like a marketer's fantasy, right?

Customer Feedback 52

Customer Feedback 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

FEBRUARY 2, 2024

Source: Canva free Like your car, house, and every aspect of your business, your email marketing requires maintenance. If you let things slip, your efforts will likely go to waste. Here’s how to avoid that. Email marketing can help you boost business revenue, but like any marketing initiative, it requires some effort.

Technology 59

Technology Technology 59

SurveySensum

FEBRUARY 2, 2024

Picture this : You go to a small boutique where the owner greets you by your name, remembers your preferences, and makes your shopping an experience rather than a transaction. Now, picture a high-end boutique with a luxurious interior but you get a bone-dry experience, not a personalized one, and employees don’t even remember your recent interactions.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

Customer Think

FEBRUARY 2, 2024

How much do Americans spend on non-human family members? Put it this way: If everyone put lipstick on their pigs, they might spend as much on beauty products as they do on their pets. Nearly 87 million American households – 66% – include pets as members.

Retail 69

Retail CX Customer Experience 69

Customer Think

FEBRUARY 2, 2024

As a full-time engineer in 2000 I started a practice of taking time off at the end of the year. Depending on the year, and the amount of vacation time I had remaining, I would take an entire week off or more.

Engineering 64

Engineering Customer Experience 64

Customer Think

FEBRUARY 2, 2024

CX strategic alignment is one of the most crucial requirements for an organization to cultivate a customer-centric culture. Most think CX strategic alignment is only for senior leaders, but it is not; CX alignment is required for all employees regardless of whether they interface directly with customers or not.

CX 45

CX Customer Loyalty Customer Experience 45

Customer Think

FEBRUARY 2, 2024

In the dynamic landscape of entrepreneurship and innovation, crowdfunding has emerged as a powerful tool for creators to turn their ideas into reality. Among the plethora of crowdfunding platforms, Kickstarter stands out as a pioneer, connecting dreamers with backers who believe in their vision.

Innovation 59

Innovation Technology Technology 59

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Customer Think

FEBRUARY 2, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs?

Contact Center 59

Contact Center Customer Service 59

Customer Think

FEBRUARY 2, 2024

It’s increasingly clear that Customer Experience (CX) plays a pivotal role in shaping and driving a company’s performance. In the era of “customer is king,” poor CX is like showing up to a sword fight… with a rubber chicken. Simply put, great CX drives better business performance while poor CX negatively impacts your key metrics.

Customer Experience 59

Customer Experience CX 59

Customer Think

FEBRUARY 2, 2024

Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider to bolster staff training? Have you reconsidered your return policy and made it more customer-friendly, with relatively high number of customer complaints, e.g.

Close the Loop 45

Close the Loop 45

Customer Think

FEBRUARY 2, 2024

In the retail industry, B2B usually takes a backseat to consumer-focused strategies, and the corporate buyer is often undervalued and misunderstood. Forward-looking merchants, particularly in segments like consumer electronics and home improvement, should check-in on how their corporate buyers are doing.

Retail 52

Retail B2B Technology Technology 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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