Helpt
FEBRUARY 2, 2024
I am about to describe a situation that I’m 99% positive that you have experienced before. You had some issue with a product, you picked up the phone and dialed the customer support line, you explained your situation to the first agent, they didn’t know the answer so they sent you to another agent, you explain the situation again, rinse and repeat until eventually, someone gives you answer.
Beyond Philosophy
FEBRUARY 2, 2024
Have you ever heard the following? Then, Bob’s your uncle. It’s the difference between chalk and cheese. On your bike, then. If you haven’t and you don’t live in the UK, Colin wouldn’t be surprised. They are British idioms and when he employ these expressions with his American pals, they usually don’t know he is talking about. However, his friends and family on the other side of the pond do.
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Customer Think
FEBRUARY 2, 2024
When it comes to marketing, algorithms, and analytics often take center stage. And in such a scenario, it’s often easy to overlook the timeless power of storytelling. As businesses strive for conversions, sales, and a robust marketing strategy, they sometimes forget that behind every click, purchase, or engagement is a human being.
Zonka Feedback
FEBRUARY 2, 2024
Imagine being able to peek inside the minds of your customers, effortlessly deciphering their hidden emotions, unspoken frustrations, and unbridled praise. Sounds like a marketer's fantasy, right?
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
Customer Think
FEBRUARY 2, 2024
Source: Canva free Like your car, house, and every aspect of your business, your email marketing requires maintenance. If you let things slip, your efforts will likely go to waste. Here’s how to avoid that. Email marketing can help you boost business revenue, but like any marketing initiative, it requires some effort.
SurveySensum
FEBRUARY 2, 2024
Picture this : You go to a small boutique where the owner greets you by your name, remembers your preferences, and makes your shopping an experience rather than a transaction. Now, picture a high-end boutique with a luxurious interior but you get a bone-dry experience, not a personalized one, and employees don’t even remember your recent interactions.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 2, 2024
How much do Americans spend on non-human family members? Put it this way: If everyone put lipstick on their pigs, they might spend as much on beauty products as they do on their pets. Nearly 87 million American households – 66% – include pets as members.
Customer Think
FEBRUARY 2, 2024
As a full-time engineer in 2000 I started a practice of taking time off at the end of the year. Depending on the year, and the amount of vacation time I had remaining, I would take an entire week off or more.
Customer Think
FEBRUARY 2, 2024
CX strategic alignment is one of the most crucial requirements for an organization to cultivate a customer-centric culture. Most think CX strategic alignment is only for senior leaders, but it is not; CX alignment is required for all employees regardless of whether they interface directly with customers or not.
Customer Think
FEBRUARY 2, 2024
In the dynamic landscape of entrepreneurship and innovation, crowdfunding has emerged as a powerful tool for creators to turn their ideas into reality. Among the plethora of crowdfunding platforms, Kickstarter stands out as a pioneer, connecting dreamers with backers who believe in their vision.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Customer Think
FEBRUARY 2, 2024
So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs?
Customer Think
FEBRUARY 2, 2024
It’s increasingly clear that Customer Experience (CX) plays a pivotal role in shaping and driving a company’s performance. In the era of “customer is king,” poor CX is like showing up to a sword fight… with a rubber chicken. Simply put, great CX drives better business performance while poor CX negatively impacts your key metrics.
Customer Think
FEBRUARY 2, 2024
Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider to bolster staff training? Have you reconsidered your return policy and made it more customer-friendly, with relatively high number of customer complaints, e.g.
Customer Think
FEBRUARY 2, 2024
In the retail industry, B2B usually takes a backseat to consumer-focused strategies, and the corporate buyer is often undervalued and misunderstood. Forward-looking merchants, particularly in segments like consumer electronics and home improvement, should check-in on how their corporate buyers are doing.
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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.
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