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Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience In the bustling world of business, where words often flow faster than the coffee in the break room, there’s an underrated skill that can transform the way we interact with both employees and customers: the art of listening. Yes, you heard it right—sometimes, talking less and listening more can be the magic key to unlocking a treasure trove of benefits for your workplace and customer relations.
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After a decade of working with Fortune 500 companies, we have collaborated with some outstanding client advisory board (CAB) program managers. These are the point people tasked with the day-to-day operations of their CAB program, who establish and manage regular status meetings, ensure tasks are completed on time, and oversee all meeting planning and logistics.
It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service.
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