ECXO

JUNE 9, 2024

Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience In the bustling world of business, where words often flow faster than the coffee in the break room, there’s an underrated skill that can transform the way we interact with both employees and customers: the art of listening. Yes, you heard it right—sometimes, talking less and listening more can be the magic key to unlocking a treasure trove of benefits for your workplace and customer relations.

Customer Experience 374

Customer Experience Gaming Innovation Start-ups 374

Customer Think

JUNE 9, 2024

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). However, as companies continue to evolve in an increasingly digital landscape, these disparities, while significant, share the underlying goal of establishing meaningful connections with the people who buy their products and services.

B2C 78

B2C B2B Customer Loyalty 78

Customer Think

JUNE 9, 2024

Photo credit: Ron Lach (Pexels) Every member of your team contributes significantly to the creation of lasting memories. It is my belief that employees generally fit into one of three critical categories: the wounded victim, the hostile villain, or the overlooked hero.

Customer Experience 69

Customer Experience Customer Loyalty 69

Customer Think

JUNE 9, 2024

Premise: One of the foundations for First Principles Based Leadership is for leaders to be aware. Leaders need to work on their awareness on five different levels. 1. Self Awareness: First and foremost is for us, as leaders, we need to work on improving our self awareness.

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Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

JUNE 9, 2024

If you have worked for a bad manager, you will recognize all of the traits I described in my last article, The 10 most common company-killing Terribly Toxic Traits of Bad Managers.

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Customer Think

JUNE 9, 2024

Digital transformation is more than just a trend; it is a strategic imperative for businesses aiming to stay competitive and become industry leaders. By integrating digital technology into all areas of an organization, companies can fundamentally change how they operate and deliver value to their customers.

Technology 64

Technology Technology 64

Customer Think

JUNE 9, 2024

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service.

Customer Service 49

Customer Service Customer Loyalty Sales 49

Customer Think

JUNE 9, 2024

From Hours to Seconds: Total Company and Prospect Content Synthesis Gives Users A Competitive Advantage

Sales 45

Sales AI 45