Customer Think

MARCH 28, 2024

While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.

Customer Loyalty 75

Customer Loyalty Customer Experience 75

Zonka Feedback

MARCH 28, 2024

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

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Customer Think

MARCH 28, 2024

Source: Quadrant2Design In 2024 the move towards sustainability has never been quite as important as it is today. In an era increasingly defined by sustainability and environmental consciousness, industries worldwide are re-evaluating their practices and the UK events industry is no exception.

Technology 59

Technology Technology 59

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Customer Think

MARCH 28, 2024

Today, we’re diving into the exciting world of building brand loyalty through customer engagement. It’s no secret that in our fast-paced digital age, creating lasting connections with customers is key to standing out in a crowded marketplace. But every business today is doing its best to create this connection.

Customer Loyalty 59

Customer Loyalty 59

Zonka Feedback

MARCH 28, 2024

The easiest way to define customer experience is the way your customers view the nature of their relationship with your company. Providing your customers with delightful experiences is the cornerstone of building strong, lasting customer relationships.

NPS 52

NPS Customer Relationship Customer Experience 52

TeamSupport

MARCH 28, 2024

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.

Customer Service 52

Customer Service Customer Satisfaction Innovation Customer Relationship 52

NGDATA

MARCH 28, 2024

Robinhood is launching a credit card exclusively for members of its subscription-based Gold program. The Robinhood Gold Card will offer 3% cashback on all purchases and have no annual or foreign transaction fees. The company aims to expand its financial services offerings beyond retail-brokerage services. The Gold Card launch has boosted Robinhood's shares by 2.9%.

Retail 52

Retail 52

Intercom

MARCH 28, 2024

With customer expectations at an all-time high , it’s no surprise that businesses are constantly on the lookout for new and effective ways to elevate the customer experience. In this day and age, customers have a world of options at their fingertips for almost every need, so the experience you create for them can be make or break. But designing and consistently iterating on a customer journey is no small feat.

Customer Experience 52

Customer Experience Touchpoint AI CX 52

NGDATA

MARCH 28, 2024

Financial institutions need to prioritize their marketing strategies to stay competitive in an increasingly digital world. This includes offering a great online experience, using hyper-local marketing, and using personalization and automation to ensure campaign relevance. DCO and social media SEO can also be effective tools. While AI can make financial marketers' jobs easier, it's still important for marketers to thoughtfully re-craft starter ideas generated by AI tools.

Gaming 52

Gaming Social Media AI 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

BeyondPhilosophy

MARCH 28, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” This question is one that many of my clients want to ask me. They don’t say that in so many words, but effectively, that’s what they were asking me to do.

CRM 52

CRM Sales Customer Relationship Management Customer Experience 52

NGDATA

MARCH 28, 2024

Marketers face a challenge in identifying and retaining customers, and look-alike modeling (LAM) using AI can help define and target audiences effectively. LAM analyzes metrics to predict receptive customers, but tailoring interactions for individualized journeys is crucial. Businesses can benefit from advanced insights using a sophisticated CDP with LAM capabilities, such as NGDATA’s Intelligent Engagement Platform.

AI 52

AI 52

SurveySensum

MARCH 28, 2024

Ever find yourself wondering where the day went, your to-do list still staring back, largely unticked? It’s a common student plight. Transforming your work habits can feel like a daunting quest. But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential.

Construction 52

Construction Gaming Education Start-ups 52

Customer Think

MARCH 28, 2024

Imagine you’re a world-class athlete about to run a 100-meter dash. Your competitors are also world-class athletes, so the outcome of the race would normally be far from certain. But in this race, you’ll have a major advantage. You’ll be allowed to leave the starting line two seconds before the other runners.

B2B 53

B2B 53

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

NGDATA

MARCH 28, 2024

Short-form videos are popular in digital marketing, while live streaming and authentic content showcase authority. Personalization and authenticity are key, and AI-enhanced videos are transforming content creation. Interactive video content deepens audience connections. Source The post What’s the Future of Video Content in Digital Marketing? appeared first on NGDATA.

AI 40

AI 40

SugarCRM

MARCH 28, 2024

In today’s competitive business landscape, enterprises can no longer afford to operate without clear goals and strategies in mind. For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success.

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Manufacturing CRM Sales Sentiment Analysis 26

NGDATA

MARCH 28, 2024

Marketers discuss their favorite social media posts and why they stood out, giving banks and credit unions a unique chance to humanize their brand through timely and engaging content strategies. Source The post The Fun Social Media Campaigns Keeping These Marketers Inspired appeared first on NGDATA.

Social Media 40

Social Media 40