Beyond Philosophy

MAY 10, 2024

A Master Class Part 2: Unlocking the Psychology of Customer Experience In this episode, we continue exploring the psychology behind Customer Experience, focusing on the role of memory. Customer loyalty hinges on how memories are formed and retained. Therefore, understanding memory formation is crucial for designing impactful experiences. Memory formation begins with encoding, where new information is processed and stored in the mind.

Customer Relationship 78

Customer Relationship Customer Loyalty Customer Experience CX 78

CallCare

MAY 10, 2024

In recent years, outsourcing has become a common practice for companies looking to enhance efficiency and focus on their core objectives. Despite its widespread adoption and the proven benefits of outsourcing , several misconceptions about outsourcing remain. This article aims to debunk ten common myths about outsourcing and demonstrate the benefits and versatility of outsourced solutions across various business functions. 1.

Education 52

Education Manufacturing Finance Healthcare 52

Customer Think

MAY 10, 2024

When it comes to creating outstanding customer experiences, we often hear the same stories of struggle: “Our brand is facing a crisis,” or “We need our staff to take customer experience (CX) more seriously.

Customer Experience 52

Customer Experience CX 52

Doing CX Right

MAY 10, 2024

Is "Customer Service Free"? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin's conversation. The post Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin appeared first on Doing CX Right.

Customer Service 52

Customer Service CX 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. That’s because the COVID-19 pandemic made virtual call centers and contact centers a necessity rather than a convenience.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Customer Think

MAY 10, 2024

In today’s warp-speed tech landscape, brands are on an endless quest for new ways to utilize data while keeping consumers’ interests front and center. From creating hyper-personalized marketing campaigns to gaining consumer insights that better predict customer needs, data-driven strategies are a cornerstone of today’s modern business model.

Customer Experience 49

Customer Experience 49