Callminer
APRIL 3, 2024
Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of workflows and how they can help drive ROI.
Bill Quiseng
APRIL 3, 2024
QUI QUOTE: Keep saying, “That’s not my job,” and soon, you’ll wish it was because you won’t have one. Be the customer. When you hear “That’s not my job,” you’d retort, “Well, it looks like you work here. Why isn’t it your job and why don’t you find the right person?” Be your employer. When you hear, “That’s not my job,” several times from the same person to another customer, you’d think, “We should replace
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Qmatic
APRIL 3, 2024
Over the past few years, my discussions with clients about how to improve their customer journey management solutions have changed. What was previously a question of turning chaos into order is nowadays a topic on how to enhance the customer experience and improve efficiency. Let us dive into what a great customer journey is, what the benefits are, and how you get there.
TeamSupport
APRIL 3, 2024
In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
APRIL 3, 2024
Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned to digitize to personalize.
The DiJulius Group
APRIL 3, 2024
Have you ever walked into a store and felt like just another face in the crowd? This episode of The Customer Service Revolution delves into research from Drexel University that underlines the consumer’s desire for authentic interactions in an increasingly automated retail world. John shares a pivotal moment for Starbucks with Howard Schultz’s call to.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
NGDATA
APRIL 3, 2024
Sales growth is crucial for long-term value creation. Large companies often forget their imaginative origins, impeding the spread of new ideas. Companies need to embrace anomalies, treat assumptions as choices, and collide ideas with reality. This cycle can help companies develop innovative offerings and stay competitive. Source The post Harnessing Imagination to Drive Innovation appeared first on NGDATA.
Customer Think
APRIL 3, 2024
Daniel Kahneman, the renowned psychologist best known for his groundbreaking work on the psychology of human judgment and decision-making, died this past Wednesday at the age of 90. Dr. Kahneman is widely regarded as one of the intellectual founders of the behavioral science discipline now called behavioral economics.
NGDATA
APRIL 3, 2024
Community banks are facing challenges in adapting to technology, retaining talent, and navigating changing depositor expectations. Three CEOs identify technology, talent, deposits, and net interest margin as the top obstacles. They are betting on growth, community engagement, and mixed-use buildings to overcome these challenges, despite regulatory overreach being viewed as a major threat to community banks.
NGDATA
APRIL 3, 2024
Credit unions have invested heavily in digital banking and mobile banking technology, but often fail to meet member expectations. To achieve a seamless, secure, and personalized multichannel member journey, credit unions need to invest in platforms that offer all necessary capabilities, integrate with digital and mobile banking platforms, and aggregate data from all member interaction touchpoints.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
NGDATA
APRIL 3, 2024
Content marketing is evolving with new formats and the help of AI. Periodic evaluations of content are crucial. B2B marketing and content marketing changes are less straightforward, and media strategy is evolving. Businesses attract customers by offering information in various formats, and with AI, marketers have a wider array of choices for managing customer experiences.
NGDATA
APRIL 3, 2024
Banks face challenges in managing their legacy cores and personalizing customer experiences. The Intelligent Engagement Platform, a sophisticated customer data platform, allows for targeted marketing strategies and highly targeted interactions to enhance customer experiences. Modernizing legacy cores is not a "rip and replace" procedure but can be done in parallel with building mature customer profiles.
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