ECXO
AUGUST 21, 2024
Become the King Midas of CX Once upon a time in ancient Greece, a king named Midas was absolutely crazy about gold. I mean, this guy loved gold so much that he probably thought about it 24/7. So, one day, this god named Dionysus, who owed the king a favor, offered to grant him one wish. And guess what? Midas, without even thinking twice, asked for the power to turn everything he touched into gold.
Customer Think
AUGUST 21, 2024
Designed on DALL-E or MidJourney; all rights reserved to ECXOorg. Article originally posted on Eglobalis: [link] Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons.
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Execs In The Know
AUGUST 21, 2024
Artificial intelligence (AI)—particularly AI in customer service —has come a long way in a short amount of time. The chatbots of the past have evolved into highly intelligent AI agents capable of providing personalized responses to complex customer issues. According to our Zendesk Customer Experience Trends Report 2024 , 70 percent of CX leaders believe bots are becoming skilled architects of highly personalized customer journeys.
Customer Think
AUGUST 21, 2024
The evolution of content marketing has been nothing short of remarkable. What was once considered a mere buzzword has now become a critical component of effective digital campaigns. In the year 2024, the landscape has shifted significantly.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Hodusoft
AUGUST 21, 2024
The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. In it, he has essayed the role of India’s Business Process Outsourcing (BPO) industry in not only enhancing the country’s economic growth but also helping the US’s economy.
Customer Think
AUGUST 21, 2024
Business-to-business (B2B) buyers consist of real people with specific expectations for your sales funnel. Like their business-to-consumer (B2C) counterparts, these buyers are increasingly looking to leverage e-commerce offerings to navigate your sales funnel.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 21, 2024
In the insurance industry, customer service is especially important. If you break trust with your customers, or if they feel confused about their insurance policies, you could easily lose your customers to top rivals in your field. So what does it take to properly educate, inform, and support your insurance customers?
The DiJulius Group
AUGUST 21, 2024
Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift’s evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automating tedious tasks.
Customer Think
AUGUST 21, 2024
Source: Salesforce (This month’s Research Round-Up focuses exclusively on the latest edition of the State of Marketing survey by Salesforce. The new Salesforce survey is a large global survey of B2B and B2C marketers, so it provides a broad perspective on the priorities, challenges, and attitudes of the marketing community.
The Customer Service Blog
AUGUST 21, 2024
In the early 1990s I lived in a very posh part of London called Highgate. Just down the road from my flat was one of the most famous cemeteries in the world, which contains the graves of some very important people, including perhaps the most influential philosopher of the last 150 years - Karl Marx. Karl Marx (1818 -1883) was a German-born philosopher, political theorist, economist, historian, sociologist, and journalist, best-known for the 1848 pamphlet The Communist Manifesto (written with Fri
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
Customer Think
AUGUST 21, 2024
In software development, where technology shifts fast and project demands vary, one thing often stands out as crucial: the strength of the client relationship. Strong client connections aren’t just nice—they’re essential. When developers and clients collaborate well and trust each other, it leads to smoother workflows, clearer communication, and better results.
Customer Think
AUGUST 21, 2024
When a company faces hard times or even uncertain times like a Pandemic or potential recession and the CEO and/or CFO begin to scrutinize cashflow, what’s the first place they often cut? Answer: Marketing budgets.
Customer Think
AUGUST 21, 2024
In this episode of the Sales Leadership Awakening podcast, Katrina Heim, Regional Vice President of Sales at Tableau, delves into the importance of having tough conversations with team members, the power of collaboration and culture in driving success, and leveraging AI technology to enhance sales leadership.
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