C3Centricity
MARCH 12, 2024
What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.
Customer Think
MARCH 12, 2024
Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. This hidden impact kicks in between a given moment in your customer process and the customer behavior that results from it.
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Help Scout
MARCH 12, 2024
Discover how customer engagement metrics can transform your business strategy for better, more personalized customer experiences.
Customer Think
MARCH 12, 2024
A tweet grabbed our attention this week: “The Atlanta Airport (ATL) designers were like ‘and then what if we had them run 5k?’” In addition to making us laugh, this public passenger feedback stresses exactly what customer experience in your design-build project is. We are sure there was a reason for this suboptimal customer experience.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Service Quality Institute
MARCH 12, 2024
In 1979 I developed Feelings, the world’s first customer service program. It was released in January 1980 and millions of people throughout the world have gone through the program. We have 5 versions of Feelings. Feelings Service Retail. (The video was upgraded in 2023) Feelings for Professionals Healthcare with Feelings (Totally customized for healthcare) Feelings Customer Care for Supermarkets (Updated in 2023) Connections for Higher Education We share the foundational principles essenti
Gainsight
MARCH 12, 2024
Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. You can devote yourself to finding the perfect leader, setting realistic goals , and customizing every corner of your academy, but launching an impactful program requires more than a sturdy infrastructure; it requires courses that guide your customers to their desired outcomes.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
MARCH 12, 2024
What makes a survey truly an experience? – When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. So with an impeccable survey design , coupled with survey logic, there is nothing that can stop you from avoiding low survey completion rates and inaccurate data.
Customer Think
MARCH 12, 2024
This article was first published in the March 2024 edition of Top Sales World Magazine There’s a clear correlation: great salespeople ask great questions. But they do much more than that – they have thoughtful, balanced conversations that leave both they and their customers thinking “that discussion was a really valuable use of my time”.
SugarCRM
MARCH 12, 2024
Over the past few years, companies have operated under high disruptions, regardless of the sector. From changing customer preferences to demand disruptions and challenging planning systems, businesses are being forced to rethink their growth strategies. Because of shifting global dynamics, modern manufacturers are being pushed to accelerate their digital transformation initiatives.
Gainsight
MARCH 12, 2024
This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS professionals need to evolve with them. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. There are a lot of ideas being thrown around as to how this can be done.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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