Comm100

MARCH 25, 2024

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. Luckily for business owners and budding chatbot developers alike, launching a quality bot isn’t hard, as long as you know what to watch out for. Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and developme

Start-ups 98

Start-ups AI Customer Expectations Social Media 98

Help Scout

MARCH 25, 2024

From accessing order details to processing refunds and cancellations all in one place — learn how to spend less time switching systems and more time taking care of customers with Help Scout's Shopify integration.

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CX Network

MARCH 25, 2024

Learn how Lorna Jane’s approach to omnichannel boosted sales, support and customer journeys

Omnichannel 59

Omnichannel Sales 59

Customer Think

MARCH 25, 2024

Generative AI-Powered Solution Brings Unparalleled Customization, Control, and Responsible AI to Customer Experiences

AI 52

AI Contact Center Customer Experience 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Contact Center

SurveySensum

MARCH 25, 2024

So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. After browsing for a while I landed on a website with an amazing jewelry collection. But after a while, I realized that the prices were a little too high for me and decided to exit. As I was about to close the tab, a pop-up emerged on my screen notifying me that I could get 5% off on my first purchase.

Sales 52

Sales Education Customer Retention Customer Satisfaction 52