Navedas

FEBRUARY 2, 2025

AI agents are everywhereat least, thats what Microsoft, Salesforce, and half of Silicon Valley want you to believe. If you listen to them, AI-powered assistants are on the verge of replacing customer service reps, automating workflows, and writing business proposals with zero human involvement. The post AI Agents: The Future is (Still) a Few Years AwaySo Lets Be Pragmatic appeared first on Navedas.

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CX Network

FEBRUARY 2, 2025

How to nurture the can-do culture that allows healthcare innovation to thrive

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Healthcare Innovation 59

Help Scout

FEBRUARY 2, 2025

Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done.

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Zonka Feedback

FEBRUARY 2, 2025

Imagine youve just launched a new eCommerce website featuring a fresh clothing collection and other consumer products. But how do you know if users are engaging with your website effectively? Instead of guessing, why not ask them directly? One of the best ways to do this is through web surveys. They allow you to gather valuable feedback on your websites usability without the need for lengthy interviews or complex questionnaires.

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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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