Bill Quiseng
MAY 29, 2024
Corporate executives and CX influencers have traditionally advocated their business jargon, and their employees and customers have subserviently understood and followed them. For example, business leaders have defined contact centers when customers “contact” them to ask a question or have a problem with a product or service. The leaders then analyze their agents’ FCR metrics for First Contact Resolution.
ECXO
MAY 29, 2024
The Transformative Power of Cross-Functional Teams in Upgrading CX We all know the crazy and competitive landscape we are currently living in, right? This extremely challenging scenario of the modern business environment makes it essential for organizations to prioritize surpassing customer expectations. This involves delving deep into the nuances of customer needs and adopting an adaptable and responsive approach.
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The DiJulius Group
MAY 29, 2024
Have you ever met someone whose mere presence lights up the room? That’s the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a. Read Full Article The post 158: Interviewing for Customer Service Rockstars appeared first on The DiJulius Group.
Customer Think
MAY 29, 2024
Continuous improvement in customer experience (CX) is paramount for organizations aiming to maintain their edge when competition is fiercer than ever. With consumers having unprecedented access to a plethora of competitive brands, businesses must adopt a customer-centric approach to design and measure success, thereby creating exceptional user experiences.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CX Network
MAY 29, 2024
LLMs and generative AI are creating content for customer support.
Customer Think
MAY 29, 2024
You’ve seen it happening in your own social media feeds. People are shopping directly on platforms like Instagram, Facebook, and TikTok these days. Social commerce is taking off in a big way. This consumer trend presents a massive opportunity for brands to reach new customers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Gainsight
MAY 29, 2024
Much of the work we do on the community team is thought of as an investment. Build the foundation today and eventually your company will see results. Of course, online community grows exponentially in value over time, but there are immediate benefits that can’t be ignored. Veeam, a modern data protection solution founded in 2005, is proof that both the immediate and ongoing benefits of peer-to-peer community engagement are critical for today’s organizations.
NGDATA
MAY 29, 2024
In recent years, the role of Chief Marketing Officer (CMO) has been increasingly scrutinized and even eliminated at major companies, including Wells Fargo and Bank of America. This shift has led to the rise of "growth marketing," which focuses on data-driven strategies to drive revenue growth and align marketing efforts more closely with company-wide objectives.
Hodusoft
MAY 29, 2024
HoduCC’s Auto Dialer Wins Accolades across Leading Platforms When a product or service earns multiple prestigious recognition in quick succession, speaks volumes about its quality, effectiveness, and the value it provides. In the ever-evolving landscape of communication solutions, HoduSoft continues to stand tall as a beacon of excellence. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms.
NGDATA
MAY 29, 2024
Content marketing is essential for digital strategies, with 73% of B2B and 70% of B2C marketers using it. In 2023, 97% of marketers saw success. High-quality, less frequent content is favored by 83% of marketers. AI tools like generative AI are transforming content creation, making it faster and more efficient. Short-form videos and interactive content offer high engagement and ROI.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
TeamSupport
MAY 29, 2024
In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.
NGDATA
MAY 29, 2024
Federal banking regulators have increasingly imposed new rules on community banks, responding to the risky practices of large institutions. Since July, nearly 7,000 pages of new regulations have been introduced, disproportionately burdening smaller banks. Historical oversight failures and a focus on minutiae rather than overall safety exacerbate these challenges.
NGDATA
MAY 29, 2024
The recent regulatory updates to Sections 1071 and 1033 will significantly impact financial institutions' training and policy management. Section 1071 mandates the collection and reporting of small business loan application data, requiring institutions to implement robust data collection procedures and staff training. Section 1033 enhances consumer control over their financial data, obliging institutions to provide data access upon request while following open banking principles.
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