Execs In The Know

AUGUST 1, 2024

Prepare to unleash your competitive spirit at our highly anticipated Swing Against Stigma Charity Pickleball Tournament during the Customer Response Summit (CRS) on Monday, September 23, 2024. Whether you’re a seasoned player or a complete novice, this event guarantees a day filled with fun, friendly competition, and meaningful connections. Not only will you be engaging in a thrilling game of pickleball, but your participation will also support a noble cause.

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Sports Gaming Education Start-ups 96

Customer Think

AUGUST 1, 2024

Customer Experience Showdown: Unpacking Why the USA Leads Over Europe, the UK, and the Rest of the World Article source: [link] Introduction Customer experience (CX) has become a critical differentiator in today’s competitive market, influencing customer loyalty and overall business success.

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CX Customer Loyalty Customer Experience Omnichannel 81

NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Social listening has become crucial for staying ahead of consumer trends and understanding market sentiments. Additionally, social media platforms are transforming into search hubs, serving as important discovery points for consumers.

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Social Media Social Listening AI Innovation 52

Customer Think

AUGUST 1, 2024

One of the most profound developments in B2B marketing of the past two decades has been the emergence of empowered and independent buyers. When I launched this blog in 2010, my second post was about “The Age of the Self-Directed Buyer.

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B2B 78

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

NGDATA

AUGUST 1, 2024

In the digital age where attention spans are dwindling, video marketing has become essential for banks to capture and retain consumer interest. With an average human attention span of just 8.25 seconds, short, visually engaging videos can effectively stand out in crowded newsfeeds. Videos not only draw attention but also foster emotional connections through verbal and nonverbal cues, enhancing retention and recall.

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Customer Think

AUGUST 1, 2024

The traditional contact center model is evolving into something more advanced: agentless contact centers. Powered by artificial intelligence (AI) and automation, these centers are revolutionizing customer service by providing efficient, cost-effective, and personalized experiences. So, is AI coming for the job? Yes, it’s here.

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Contact Center Artificial Intelligence Customer Service AI 64

Customer Think

AUGUST 1, 2024

Fundamentally, your brand is made up of the network of associations among your customers, employees, management, and other stakeholders, as well as the feelings and attitudes your brand evokes when they consider or interact with it.

Customer Experience 64

Customer Experience Customer Expectations 64

NGDATA

AUGUST 1, 2024

The article commemorates the one-year anniversary of the FedNow Service, highlighting its transformative impact on real-time payments in the U.S. Since its launch in July 2023, FedNow has significantly advanced the adoption of instant payments, addressing a long-standing lag behind other developed nations. The service is pivotal for enhancing payment efficiency, security, and accessibility.

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Customer Think

AUGUST 1, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley delve deep into the crucial subject of emotional intelligence (EI) for sales leaders.

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Sales 59

NGDATA

AUGUST 1, 2024

The article discusses how rapid technological advancements, such as AI and large language models, have led to a digital overload, causing consumers to crave more authentic and genuine interactions with brands. The shift is pushing marketers to focus on core principles of authenticity, transparency, and real connections. This includes moving away from automated strategies and returning to conversational marketing, where real-time, personalized communication is prioritized.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

AUGUST 1, 2024

Today’s cut-throat world of business has never seen anything like the game changer that is generative AI; an instrument for change as much as a catalyst. This type of AI does not just analyze information; it can also convert it into other forms like text, images, videos, or even code.

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AI Gaming Technology Technology 59

BeyondPhilosophy

AUGUST 1, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: On the podcast, we have been doing a Masterclass Series based on the principle that there is never one thing happening in a Customer Experience. Multiple things are happening, particularly from a behavioral science perspective.

Customer Experience 52

Customer Experience AI Sales Start-ups 52

Customer Think

AUGUST 1, 2024

There’s no doubt AI has become a major buzzword across industries and many companies look at this technology as the next big tool to leverage. In parallel, customer support teams are facing rising customer expectations and a quickly rising demand for self-service. Enter AI knowledge bases.

AI 59

AI Customer Expectations Technology Technology 59

SurveySensum

AUGUST 1, 2024

Is your CX Program tied to business revenue? Only 20% of the businesses know that their CX program can directly lead to revenue growth, the remaining 80% are either running CX program naively or not at all! Are you in the 20% or the 80%? Well, an effective CX program requires discipline, a strong framework, and yes, actionability. It’s not just about taking customer feedback but to drive an end to end framework that takes action on the feedback which positively impacts the bottom line (boo

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Customer Experience Text Analytics NPS Business Growth 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

Customer Think

AUGUST 1, 2024

Precision-guided RAG technology serves as a unified knowledge copilot

Engineering 59

Engineering Technology Technology 59

Callminer

AUGUST 1, 2024

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and meeting regulatory demands.

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Healthcare AI 36

SugarCRM

AUGUST 1, 2024

Founded in 1953, Empresas ADOC is a leading shoe manufacturing and retail company in Central America. The company’s operations span over 250 physical stores and 20 websites, encompassing international brands like Caterpillar and The North Face, as well as its own labels. With a vast customer base across multiple countries and brands, achieving a 360-degree view of customers and providing top-notch customer service is a top priority.

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Net Promoter Score CRM Manufacturing Finance 26