Execs In The Know

OCTOBER 18, 2024

By Allyson Scott, VP of Strategy & Brand, Quiq As we wrap up 2024, CX leaders are witnessing a seismic shift in attitudes towards Generative AI (GenAI) adoption. In this article, I explore the latest AI trends, challenges, and opportunities in AI-driven CX, offering insight into the top five trends we’ve identified at Quiq. 1. GenAI Has Been Fully Accepted According to a recent Deloitte survey, two-thirds of surveyed organizations (67%) said they are increasing investments in GenAI.

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AI CX Customer Experience Technology 52

SurveySensum

OCTOBER 18, 2024

How do you ensure that your surveys gather the MOST RELEVANT feedback? — With Embedded Surveys But, what exactly are embedded surveys and how do they actually impact your response rates while optimizing your feedback collection? Well, let’s find out! What Are Embedded Surveys? Embedded surveys are a type of customer survey that can be seamlessly embedded within a website, email, or app, allowing respondents to answer questions without switching to different platforms.

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NPS Start-ups Net Promoter Score Customer Satisfaction 52