Customer Think
MARCH 29, 2024
Integrating a customer relationship management (CRM) system with QuickBooks, an accounting solution, can greatly benefit small and medium-sized businesses (SMBs). The integration can provide a centralized platform to manage customer relationships and sales processes, track expenses and generate financial reports.
Beyond Philosophy
MARCH 29, 2024
Colin has been ghosted. He was surprised, considering he is married and has been for decades. However, his ghosting experience didn’t come from a romantic partner but a professional one. Since ghosting appears to be spreading into many interactions, we thought we should discuss it here. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact.
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Customer Think
MARCH 29, 2024
After writing a good number of times about how to responsibly use AI, especially generative AI and how to find the first use cases and right models to work with, it is now time to have a deeper look into making sense of the whole AI story again.
Help Scout
MARCH 29, 2024
Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Customer Think
MARCH 29, 2024
For more than a decade, the ROI of Customer Experience has been discussed, with very few case studies or quantified examples of the growth and profit opportunity that Customer Journey transformation holds that C-Suites should be evaluating.
Customer Think
MARCH 29, 2024
Innovations facilitate deployment of multi-channel enterprise-grade generative answering
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
MARCH 29, 2024
In global business process outsourcing (BPO), the Philippines has long been heralded as a beacon of efficiency and cost-effectiveness, particularly in customer service outsourcing. While the initial lure for many organizations has been the substantial cost savings associated with outsourcing to the Southeast Asian BPO powerhouse nation, a paradigm shift is underway.
Customer Think
MARCH 29, 2024
While customer surveys have become a standard part of nearly every transaction, most surveys fail to engage; even worse, they fail to collect reliable data. Wondering how to improve customer satisfaction surveys and get yours to stand out? Read on for the biggest survey mistakes and solutions to common survey problems.
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